Business Service Leader & Data Strategy

Wells Fargo & Company • Charlotte, NC

3d

About The Position

Wells Fargo Technology Technology at Wells Fargo is at the heart of what enables us to satisfy our customers’ financial needs and help them succeed financially. The Wells Fargo Technology (WFT) team leads technology for one of the highest market cap financial services institutions in the world, helping 76.6 million customers conduct an average of 95 million transactions each day, helping more end-customers every day – both in the United States and across the globe – than any other division in our company. Wells Fargo Technology’s goal is to exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. Through technology and operations services, Wells Fargo Technology interacts with customers more than 12 billion times a year through branch, mobile, online, ATM and telephone transactions. Wells Fargo Technology impacts customers directly through systems availability and security, as well as indirectly, through Wells Fargo business partners who offer and deliver a myriad of products and services that meet customers financial needs. Wells Fargo Technology strives to be a competitive advantage for the company and effective information management is one example of where we can take our capabilities to a new level of excellence. The Wells Fargo Technology team helps customers directly every time they do business with the company, delivering a true One Wells Fargo experience and ensuring their security, regardless of channel. We also help customers by remaining trusted partners working with all lines of business (LOB) to develop and deliver value-added products and services. To do this, Wells Fargo Technology draws on the talents and motivation of thousands of technology team members across the enterprise. Chief Data Office The Chief Data Office (CDO) team is comprised of core functions focused on designing Wells Fargo’s future data environment. The team partners within the Technology organization to operate the infrastructure, providing analytic insights to drive and support business strategies. CDO is transforming the way that Wells Fargo uses and manages data. The work enables Wells Fargo to empower and inform our team members, deliver exceptional experiences for our customers, and meet the elevated expectations of our regulators. The team is responsible for designing the future data environment, defining data governance and oversight, and partnering with technology to operate the data infrastructure for the company. This team also provides next generation analytic insights to drive business strategies and help meet our commitment to satisfy our customers’ financial needs. Position Responsibilities and Expected Outcomes Wells Fargo is seeking a Business Services Lead (BSL) to provide strategic operational support for the Enterprise Data Assets and Services organization. The Enterprise Data Assets and Services team delivers and maintains a centrally-governed, consumable suite of enriched data products, by providing multiple business enterprise assets, including enterprise authorized data sources (i.e., party, interaction data, reference and market data). This team also maintains all technology requirements for all CDO data assets. This role provides the Enterprise Data Assets and Services leader and their leadership team exceptional operational services and capabilities that amplify our impact, drive excellence, and ensure our technology initiatives are delivering business value. BSL's independently drive execution, provide leadership on strategic objectives, drive fiscal responsibility, help manage the third-party portfolio, and shepherd talent-related execution work. In this role, you will: Serve as a trusted advisor and strategic counselor to executive leadership and their team. Function as an operational linchpin and strategic facilitator fundamental to the efficiency and effectiveness of the teams supported requiring strong knowledge and understanding of technology operations, product models, annual planning, workforce and staffing, and budget insight. Deliver operational oversight and execution for your aligned leader acting as the point of contact for all BSL functions including strategy, communications, workforce management, risk and control, demand management, financial management, employee engagement and reporting. Provide executive support for special initiatives, engagement related activities, and ad-hoc operational requests. Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation and cross channel collaboration. Engage with the technology leaders to provide support and drive strategic initiatives for the business and for execution of operational processes. Advise and influence leadership in support of developing programs that are effective and efficient for highly complex business and technical needs across one or more lines of business.

Requirements

• 10+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Nice To Haves

• Dynamic, self-driven, and results oriented leader with a strong sense of prioritization, execution and urgency that can operate in a highly complex organization
• Track record of collaborating and building highly successful partnerships with executives and shared service organizations to deliver solutions effectively and efficiently
• Ability to influence, partner, communicate and negotiate with all levels of leadership to gain commitment to accomplish business goals
• Strong analytical skills with high attention to detail and accuracy and ability to thrive in a changing and dynamic environment
• Highly experienced in framing executive conversational, presentations, and analysis with ability to take complex ideas and synthesize key concepts and approaches
• Finance, budget planning and familiarity with contract requirements, contract negotiation, and execution
• Experience in successfully managing complex strategic programs/projects through project lifecycle from conception through roll-out and ongoing support in a large organization
• Experience operating within Agile product model environment (Scrum/Kanban)
• Understanding of regulatory compliance, security, and privacy requirements within the financial services sector
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Experience with Workforce Management
• Experience with Portfolio Demand and Capacity Management
• Experience with Governance and Control

Responsibilities

• Serve as a trusted advisor and strategic counselor to executive leadership and their team.
• Function as an operational linchpin and strategic facilitator fundamental to the efficiency and effectiveness of the teams supported requiring strong knowledge and understanding of technology operations, product models, annual planning, workforce and staffing, and budget insight.
• Deliver operational oversight and execution for your aligned leader acting as the point of contact for all BSL functions including strategy, communications, workforce management, risk and control, demand management, financial management, employee engagement and reporting.
• Provide executive support for special initiatives, engagement related activities, and ad-hoc operational requests.
• Lead the strategy and resolution of highly complex and unique challenges requiring in depth evaluation and cross channel collaboration.
• Engage with the technology leaders to provide support and drive strategic initiatives for the business and for execution of operational processes.
• Advise and influence leadership in support of developing programs that are effective and efficient for highly complex business and technical needs across one or more lines of business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed