Business Support Manager II

Bank of America • Jersey City, NJ

9d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities. Position Summary- The Technology Business Manager function within GMT functions as an interface between the central teams (Business Mgmt., Governance, Finance and Op Risk Mgmt.) Responsibilities Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests Works directly with the existing business management team to build reports and manage supporting functions of the financials for the CTO Works directly with other functional and development managers in the technology organization on resource allocations/forecast Works directly with key currencies business resources to address project, program and audit information needs Responsibilities Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports Vendor management including A/P process, invoice payment and status, and forecasting General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc. Organizational metrics • Capture key project metrics and information for executive level reporting • Financial forecast vs. actual Resource plans (forecast vs. actual) Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.) Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management) Vendor management (forecasting/run-rates for SOWs, invoices and contractors) Operational Risk Management – Compliance coordination (mandatory training, etc.) Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O Work with the PMs on developing their forecasts (resources, budget) Work with globally distributed teams to coordinate various types of information and projects

Requirements

• Minimum of 5+ years of job related experience required
• Experience in Resource management and forecasting
• Experience in Vendor management and procurement
• Experience in Metrics and reporting
• Intermediate/Expert MS Office skills, especially Excel and PowerPoint, to track and manage many different types of efforts and data
• Intermediate SharePoint for managing workflow, portals and data repositories
• Superior business acumen
• Team-player
• Extremely strong verbal and written communication skills
• Extremely organized/Good time management skills

Nice To Haves

• Self-motivated and delivery focused
• Attention to detail
• Good Problem solving skills

Responsibilities

• Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports
• Vendor management including A/P process, invoice payment and status, and forecasting
• Capture key project metrics and information for executive level reporting
• Financial forecast vs. actual
• Resource plans (forecast vs. actual)
• Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
• Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
• Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
• Operational Risk Management – Compliance coordination (mandatory training, etc.)
• Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
• Work with the PMs on developing their forecasts (resources, budget)
• Work with globally distributed teams to coordinate various types of information and projects

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed