Business Support Representative II

Pinnacle Bank/Bank of Colorado • Gretna, NE

18h

About The Position

At the direction of the Business Support Supervisor, provide customer service and data entry support via the telephone, chat and email in compliance with established policies and procedures.

Requirements

• Knowledge of Fiserv internet banking software and general banking operations.
• Ability to communicate effectively with management, customers and co-workers.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to meet deadlines and work independently.
• Ability to assist others within the department.
• Skills in problem solving.
• Ability to make sound decisions using information at hand.
• High school graduate or equivalent.
• Must be able to read computer screens and reports
• Must be able to communicate with customers
• Must be able to operate a computer
• Exerting up to 50 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry or otherwise move objects.
• Job involves sitting, walking and standing.

Responsibilities

• Sets up new customers in compliance with established policies and procedures.
• Verifies accuracy of submitted customer documents and agreements in accordance with established policies and procedures.
• Provides support of questions and situations to customers.
• Assists Business Support Supervisor with related projects as requested.
• Regular and reliable attendance.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees