Business Systems Manager
The Breastfeeding Shop•Emmaus, PA
3d•Hybrid
About The Position
The Breastfeeding Shop is seeking a Business Systems Manager to improve and maintain our core business systems, including Salesforce and related operational platforms. This is a hands-on role focused on configuration, process optimization, and supporting system enhancements as the business grows. This is an ideal opportunity for a strong systems operator with upward potential who wants to grow into broader architectural leadership over time.
Requirements
- 3-6 years of experience managing or improving business systems (CRM, ERP, or operational platforms)
- Strong hands-on Salesforce experience (configuration, workflows, reporting, dashboards)
- Experience supporting system enhancements or smaller-scale redesign initiatives
- Strong problem solving and execution skills
- Comfortable operating in fast-paced, entrepreneurial environment
- Experience working with cross-functional teams to translate business requirements into system solutions
- Familiarity with system integrations and data flow concepts
- Experience supporting user training and documentation
Nice To Haves
- Experience coordinating vendors or technical partners preferred
- Experience in healthcare, DME, eCommerce, or regulated industries preferred
- Bachelor’s degree in information systems, Business, Computer Science, Engineering or related field preferred but not required; equivalent experience accepted
Responsibilities
- Manage day-to-day system administration across Salesforce, billing platforms, and website integrations to maintain operational continuity and reporting accuracy
- Optimize Salesforce configuration, workflows, automation, and reporting
- Lead smaller-scale system improvement projects
- Manage integrations and ensure accurate data flow
- Translate business needs into system requirements
- Improve documentation and internal system standards
- Support data quality and reporting accuracy and visibility for leadership
- Coordinate vendors or technical support resources
- Assist with system updates and enhancements
- Develop user documentation and support training initiatives
- Partner with operations leadership on ongoing system improvements
- Monitor system performance and recommend incremental improvements.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
