Manager, Business Systems
About The Position
We believe in a world in which every human life is valued, and health and human dignity are shared by all. We believe that access to quality healthcare is a basic human right. For more than 100 years, we have worked with global partners to deliver locally sustainable, quality healthcare solutions to women, children, and their communities - learn more about our values in action here, [https://cmmb.org/values-in-action-ar/]and see our work here. [https://www.youtube.com/watch?v=E6E0sHCMKCs] We believe in people. We strive to live out our core values of collaboration, love, excellence, accountability, and respect every day. We provide our employees with a competitive salary and a meaningful benefits package, with opportunities to learn and grow. We especially encourage all people of diverse backgrounds to apply. Overview The Finance Department is responsible for the provision of cross-cutting, client-focused services in the areas of accounting, budget, treasury, information technology, administration, and grants. These strategic, operational, knowledge, and accountability-based services add significant value to the successful fulfillment of CMMB’s global strategy. The Business Systems Manager will ensure CMMB’s business systems — especially our ERP — function optimally, support global users, and enable operational and strategic goals. The role blends hands-on system administration with the ability to see the big picture, proactively resolve issues, and escalate appropriately. The ideal candidate is a detail‑oriented, proactive problem‑solver who combines strong technical aptitude with a strategic, big‑picture mindset, ensuring systems run smoothly while anticipating needs and elevating issues appropriately.
Requirements
- Bachelor’s degree in Business, Information Systems, Finance, or related field preferred
- 3–5 years working with ERP/SaaS systems
- Experience with SQL or similar query languages preferred
- Experience with BI/reporting tools
- Strong Excel and data analysis skills
- Detail-oriented, proactive problem-solver, strong communicator
- Ability to support global, remote, and cross-cultural users
Nice To Haves
- Familiarity with scripting/automation tools a plus
Responsibilities
- Day-to-day administrator for ERP and connected business systems
- Manage user setup, role-based access controls, security permissions, and audit compliance
- Perform maintenance, configuration, monitoring, and data updates
- Support system upgrades, regression testing, and release cycle activities
- Monitor system performance, usage patterns, and data integrity
- Conduct detailed troubleshooting and root-cause analysis; escalate when needed
- Support integrations, data mapping, and validation
- Understand ERP backup/recovery processes and coordinate with IT when needed
- Provide responsive support to global users with varying technical backgrounds
- Deliver onboarding, training sessions, and documentation
- Maintain a knowledge base and identify opportunities to streamline user experience
- Partner with finance, operations, procurement, and global teams to ensure systems meet organizational needs
- Maintain and enhance reports, dashboards, and BI tools
- Execute administrative tasks including data imports, reconciliations, and QA reviews
- Support consistent global system use and adoption
- Participate in cross-functional system and process improvement initiatives
- Communicate system changes clearly to global stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
