Business Technology Analyst

Eastern Bank • Wakefield, MA

3d

About The Position

This role provides day-to-day application, and systems support by investigating
inquiries, resolving incidents, and assisting with system changes and
enhancements. The position partners with business lines, technology teams, and
vendors to support testing, documentation, data conversions, and regulatory
requirements. The ideal candidate is detail-oriented, customer-focused, and
thrives in a fast-paced, collaborative environment.

Requirements

• Bachelor's degree in Computer Science, MIS, Operations or equivalent combination of training and experience.
• A minimum of 2+ years related experience.
• Working in a fast-paced environment with experience in balancing changing priorities
• Must regularly interface with management and clients/vendors applying a high degree of independent business judgment and discretion.
• Able to successfully balance conflicting priorities and handle conflict.
• Must be well organized and detail oriented with strong problem solving skills
• Must have excellent analytical skills with proven ability to comprehend business requirements and translate into functional specifications Must possess excellent interpersonal oral and written communication skills, including; the ability to communicate with all levels of the organization as well as with vendors
• Flexible approach to adapt to changing deadlines.
• Ability to work in a collaborative environment with some latitude for the exercise of independent sound judgment.

Nice To Haves

• Experience with Core Systems and other critical bank applications (such as: Oracle, ADP, Wausau, IBS, etc.) is a plus.
• Practical Solution Development Life Cycle (SDLC) experience is preferred.
• Experience with preparing Business Requirements Documents (BRD's), conducting Joint Application Design (JAD) sessions, preforming GAP analysis, creating use case diagrams, designing data flow diagrams (DFD's), reading entity relationship diagrams (ERD's)
• Knowledge of database structures and conceptual understanding is preferred General knowledge of technology infrastructure design and function is preferred
• Multi-tasking, strong customer service skills, self-learner and desire to enhance skills with training
• Advanced skills in Microsoft Office applications such as Project, Excel, Word, PowerPoint, Access, and Visio is preferred

Responsibilities

• Investigate inquiries and research requests from business lines, providing day-to-day support, assistance & advice as requested.
• Troubleshoot & resolve identified incidents in a timely manner and in line with the company's standards and service levels, with the assistance of more experienced team members on the more complex items.
• Analyze impacts, clarify dependencies, constraints, assumptions in order to evaluate and administer change requests with appropriate approval and with supervisor of more experienced team members.
• Assist in system reviews to establish business requirements, risk mitigation controls, cost justification, and network compatibility under the guidance of more experienced team members.
• Work towards developing detailed knowledge on numerous applications used by business lines and support areas, assisting with the depth of knowledge within the technology group as well as redundancy across all applications supported. Aware of regulatory requirements related to assigned business lines / applications.
• Develop and maintain effective relationships with customers/business lines and build a working understanding of their business. Maintain a professional line of communication, written and oral, open with team and customers at all times, providing quality customer service by understanding and providing effective solutions to their business needs under the guidance of more experienced team members.
• Assist with data conversion efforts for product implementations, updates, upgrades and acquisition activities, including but not limited to review of release notes, PACE changes and development, implementation &/or monitoring of test plans & reports.
• Learn how to design test plans, scenarios and use cases for integration, regression and user acceptance testing while documenting results under the guidance of more experienced team members.
• Maintain all system documentation following technology best practice standards.
• Work with Applications Solutions team and/or Relationship Managers to perform related Vendor Management routine tasks which would include, but not limited to, helping to monitor service level requirements, assuring adherence to compliance requirements, awareness of vendor's financial position and continued awareness of proper risk management controls.

Benefits

• Eastern offers a robust benefits and retirement package.
• comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees