Call Center Customer Service Representative
About The Position
The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the “face and voice” of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company. Call center and phone customer service experience highly preferred Bilingual preferred: Fluent in English and all languages Stoughton office location 6-8 weeks required in person for training, hybrid after training Full time, 35 hours a week Monday - Friday, 8:30am - 4:30pm
Requirements
- Ability to multitask
- Speak on call while reading notes
- Utilize appropriate modules for research purposes
- Engaging the caller while researching
- Notation during the call
- Professional, friendly and understanding of the consumer’s situation
- Attentive to details
- Ability to work efficiently as a team player
- Ability to work independently
- Working ability to problem solve
- Punctual and dependable
- High School Diploma or equivalent
Nice To Haves
- Call Center and customer service experience highly preferred
- Bilingual a plus
Responsibilities
- Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
- Ability to learn, retain, and apply information based on training materials, which support program related topics
- Liaison to other departments within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
