Call Center Representative (BDC) - Brantford Honda
About The Position
As a Call Centre Agent in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional service. You will primarily handle inbound and outbound calls, scheduling service appointments, addressing general inquiries about sales and service, and connecting customers with the appropriate department or individual. A friendly demeanor, strong communication skills, and a solid understanding of dealership operations are essential for success in this fast-paced and customer-focused role.
Requirements
- 1 year experience in customer service
- 1 year experience working in a call center
- Excellent customer service skills
- Good computer skills
- Available day and evening - hours to be discussed
- Bilingual, English and French (as part of this function the person will be working with French and English speaking clients).
Nice To Haves
- Experience in the automotive field is an asset
Responsibilities
- Receiving incoming calls, as well as calls from clients to schedule service appointments
- Responding to customer inquiries
- Data entry
- Conducting follow-up calls for the Service and Sales department
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
