Call Center Representative - Recovery

InteLogix • Oklahoma City, OK

3d • $12 • Remote

About The Position

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent required
• Superb attendance, so you can be there when our customers need us
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Ability to remain engaged on the phone throughout the entirety of your shift with no distractions
• At least 1 year of Customer Service experience required
• Excellent communication, both written and oral
• Ability to apply basic mathematical concepts
• InteLogix will provide a computer for the duration of your employment on this program
• Must provide 2 computer monitors along with appropriate cables to connect to the InteLogix computer
• High speed internet with an ethernet connection to the router (no satellite, wireless or hotspot) 10 Mbps download and 5 Mbps upload speed
• WiFi must be turned off at all times
• Private and distraction free home work space with the ability to close a door

Nice To Haves

• Call Center or Collections experience preferred

Responsibilities

• Handle inbound calls/emails from customers of a major telecommunications company
• Educate and inform callers of debt and credit reporting details, taking action when necessary and noting accounts accordingly
• Offer solutions and handle each case with the utmost care
• Education about consumer protection rights and best practices
• Maintains good public relations
• Adhere to Company attendance, punctuality, and meal and rest break requirements
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Complies with all specified FDCPA, state and city laws and provisions, as outlined in the InteLogix Compliance with FDCPA and State Collection laws Statement, the Collection Excellence and System Training programs and the FDCPA Test
• Perform additional duties as required by management

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED