Call Center Representative

SSM Health • St. Louis, MO

1d • Onsite

About The Position

It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD Worker Type: Regular Job Highlights: Call Center Schedule: Full Time, Day Shift, 40 Hours/Week. 8:30am-5pm, Monday-Friday Required to work in office for training for 90 days. After 90 days if all performance expectations are met, remote work is available Previous Call Center or Medical experience is preferred Location: 7980 Clayton Job Summary: Answers incoming calls and performs triage of inquiries.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required

Nice To Haves

• Previous Call Center or Medical experience is preferred

Responsibilities

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Track inquires, questions and answers and provide resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.
• Explore All Benefits
• SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED