South Tampa - Call Center Representative

Floridacentral Credit Union•Tampa, FL

About The Position

Are you ready to turn your passion for helping people into a rewarding career? Join our team as a Member Service Representative and be the friendly voice our members count on every day. If you thrive in a fast-paced, team-driven environment and love solving problems, Floridacentral Credit Union wants to hear from you! This is more than just a call center job - this is your chance to be part of a mission-driven organization that empowers members to reach their financial goals. If you're excited about helping people reach their financial goals and want to be part of a team that values service, solutions, and community - this is your moment. Every call is your chance to make a real difference. Join us and help shape stronger financial futures, one member at a time!

Requirements

Stellar communication skills, both verbal and written
A member-first attitude with a knack for relationship building
Detail-oriented with a passion for accuracy and compliance
Ability to thrive in a fast-paced environment while juggling multiple priorities

Nice To Haves

Experience in customer service, financial services, or call center environments is a plus

Responsibilities

Be the first point of contact – Receive and respond to incoming calls with professionalism, care, and confidence.
Listen with purpose – Understand each member’s unique situation and find the best solution or product to meet their needs.
Document with precision – Accurately complete all reports, forms, and records while maintaining compliance and security standards.
Solve & support – Resolve discrepancies and forward complex issues to team leads or management as needed.
Educate and empower – Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options.
Promote financial wellness – Actively cross-sell Credit Union products and services that support our members’ financial goals.
Support everyday banking – Perform basic account maintenance, loan payment transactions, and respond to loan service requests.
Be a team player – Foster positive relationships with coworkers and contribute to a collaborative, member-first culture.