CARD SERVICES SPEC I

Pinnacle Bank/Bank of Colorado•Gretna, NE

5d•Onsite

About The Position

GENERAL SUMMARY: The Card Services department is responsible for the processes involving Debit cards and ACH. Assists internal and external customers as needed.

Requirements

High School or equivalent.
Ability to operate a PC with keyboard accuracy and speed.
Skill in communicating with co-workers, customer, management in a courteous and professional manner.
Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification, and computer input.

Nice To Haves

Knowledge of Premier preferred.
Knowledge of windows-based programs preferred.
Banking experience preferred.

Responsibilities

Provides customer service and support for internal customers regarding inquires and problem resolution.
Processes and reconciles the debit card suspense.
Research debit card exceptions.
Locates and corrects DDA and Savings account numbers for all items that ACH non post.
Processes Reg E Visa Debit card disputes.
Process Zelle disputes.
Performs compliance audits and maintains overall Quality Control for Card Services.
Processes all ACH disputes and reclamations.
Resolves all incoming ACH returns.
Loads value to gift cards.
Supports branches with Debit Card questions, orders, and travel rules.
Processes Sisterbank Transactions
Prints Instant Issue Debit Cards.
Regular and reliable attendance.
Performs other duties as assigned by management.