Cardiac Rehab - Onboarding Exercise Physiologist

Recora, Inc

1d•Remote

About The Position

The Cardiac Rehab Onboarding EP is a patient-facing role responsible for onboarding, education, and early engagement of patients enrolled in the Intensive Cardiac Rehabilitation program after the initial session. This role supports patients during the first sessions by providing goal setting, program education, progress monitoring, and technical assistance to ensure patients can successfully participate in both individual and group sessions. The Onboarding EP works collaboratively with a multidisciplinary care team, including nurses, exercise physiologists, and patient experience specialists to support patients across various stages of recovery following a cardiac event. This role is designed to reduce friction at program entry, improve early patient engagement, and support smooth transitions into ongoing cardiac rehabilitation care by combining patient education, coaching, and technical readiness. Success in this role is defined by high patient satisfaction rate & meeting the required performance metrics. Note: This is a 1099 Contractor opportunity

Requirements

Bachelor’s or Master’s degree in Health, Exercise Science, Kinesiology, or a related field
CPR and First Aid certification (required)
ACSM Certification- Clinical Exercise Physiologist/ Exercise Physiologist or AACVPR-CCRP (required)
Experience working in a clinical, rehabilitation, or patient support setting preferred
Background in health coaching, fitness, or exercise physiology strongly preferred
Experience with motivational interviewing, patient engagement and customer service.
Strong communication and patient education skills with an ability to build rapport with patients in a short time
Comfort providing basic technical support in a virtual care environment
Knowledge of cardiovascular health, behavior change principles, and lifestyle modification
Empathy, patience, and ability to support patients with varying physical and emotional needs
Strong organizational skills and ability to work independently in a remote setting

Nice To Haves

Experience supporting cardiac or chronic care populations is a plus

Responsibilities

Patient Onboarding & Education
Conduct first session and early follow-up sessions to orient patients to the cardiac rehabilitation program including completing fitness testing
Educate patients on program structure, expectations, and participation requirements, including group and individualized sessions
Reinforce the importance of regular attendance, engagement, and completion of the program
Support patients in understanding next steps in their care journey
Technical Support & Session Readiness
Assist patients with basic device and platform troubleshooting
Guide patients step-by-step on how to join virtual sessions (audio, video, platform navigation)
Ensure patients are technically prepared to independently access future sessions
Identify and escalate unresolved technical issues to the appropriate team
Goal Setting & Behavioral Coaching
Support patients in establishing realistic, personalized health and recovery goals
Provide motivation and emotional support, addressing common barriers such as anxiety, low confidence, or disengagement
Utilize basic behavioral and coaching techniques to promote adherence and sustained participation
Group Engagement Support
Enroll patients into appropriate group education sessions
Educate patients on the value and expectations of group participation
Identify and address barriers to group session attendance (technical, scheduling, understanding)
Collaboration & Documentation
Communicate patient progress, challenges, and concerns to the care team as needed
Maintain accurate, timely documentation of sessions, goals, and patient interactions
Record relevant data for program tracking and quality improvement efforts