Cards Product Owner

IH Mississippi Valley Credit Union • Moline, IL

5d • Hybrid

About The Position

As a Cards Product Owner in the Digital organization, you will be responsible for the end-to-end ownership of all Credit and Debit card technology and services to ensure a seamless payments experience for our members by defining, prioritizing, and executing work through all stages of the Product Lifecycle. This role will manage all aspects of support for our Credit and Debit Cards to include, Debit Card Instant Issue, ATM Networks, Credit Card core processing, Digital Card Services, and Merchant card processing. This role will monitor industry trends, research existing, new, and emerging technologies and will provide recommendations to keep IHMVCU products up to date in the fields of credit and debit cards processing, payments, and money movement. This role will also maintain Product and Process documentation, create, and maintain metrics/OKRs, and ensure successful Backlog delivery aligns with the strategic digital roadmap.

Requirements

• Bachelor's degree; Business or other related field preferred
• 1-3 years of Financial Institution or Financial Technology experience
• 1-3 years as Debit or Credit Card Analyst, Technical Product Manager, IT Business Analyst, IT Systems Analyst, or equivalent role.
• Experience supporting a Debit or Credit Card Portfolio

Nice To Haves

• Working knowledge of merchant processing networks, core banking systems, ATM networks, and card printing technologies - Preferred

Responsibilities

• Ensure new product development and existing product enhancements are frequent and align with credit union resources, philosophy, member needs, and strategies.
• Provide recommendations for enhancements, eliminations, improvement actions, and new revenue opportunities.
• Develop, maintain, and demonstrate intricate understanding of product Technology, product descriptions, features, and operations; including how the product functions from start to finish.
• Monitor industry trends. Research existing, new, and emerging products. Providing recommendations to keep IHMVCU products up-to-date in the fields of Debit Card Instant Issue, ATM Networks, Digital Card Services (Digital Issuance/Activation), Credit Card core processing, and Merchant card processing.
• Ensure Product enhancements are driven by a member-centric mindset in which the member (or user) is placed at the center of every decision.
• Maintain robust Product Documentation to include, Roadmap, Agile Backlog (Features, user stories) Data Flow Diagrams, Product Canvas, Process Flows, user acceptance testing documentation, Total cost of ownership tracking, etc.
• Utilize internal and industry data to determine and manage appropriate metrics and KPI's.
• Manage vendor relationships; such as contracts, invoicing, recommendations for changes to technology, upgrade/downtime communication, feature/functionality, and escalated product support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees