Product Owner

Diversified Services Network, Inc.•Chicago, IL

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Owner to join our team in Peoria, IL or Chicago, IL! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk! JOB RESPONSIBILITIES: Support lead product owner with customer journey mapping and requirements design across subscription purchase, upgrade, billing, and cancellation workflows. Support with prioritizing the product backlog and collaborating with engineering, UX, billing, DSP integrations, and regional business teams to deliver high quality releases. Create scalable models for supporting direct bill customers and multi payment options. Use analytics and Voice of Customer insights to optimize user flows and drive subscription growth. Support pilot deployments and phased expansion to additional customer groups and asset types. EDUCATION & EXPERIENCE REQUIRED: Bachelors Degree with 2+ years of experience OR No degree with 7+ years of experience REQUIRED SKILLS: Collaborate with cross-functional teams to define and prioritize features, enhancements, and integrations based on customer feedback, market research, and industry trends. Work closely with engineering, design, and business development teams to translate product requirements into detailed user stories, specifications, and acceptance criteria. Knowledge of technical writing- ability to write detailed product requirements for data structures to support new application or analytic features/functionality. Deep user focus to define user problems to address and design approaches to visualize and information needed to make necessary decisions Understanding of equipment management and relevant functions Thrive in an agile working environment of quick turns and frequent iteration SOFT SKILLS REQUIRED: Ability to accurately analyze situations, propose alternatives, and reach productive decisions based on informed judgment and input from various stakeholders. Effective communication-Ability to effectively transmit, receive, and accurately interpret ideas, requirements, and processes in a manner appropriate for the intended audience Learning mindset BENEFITS: 401(k) Dental insurance Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Requirements

Bachelors Degree with 2+ years of experience OR No degree with 7+ years of experience
Collaborate with cross-functional teams to define and prioritize features, enhancements, and integrations based on customer feedback, market research, and industry trends. Work closely with engineering, design, and business development teams to translate product requirements into detailed user stories, specifications, and acceptance criteria.
Knowledge of technical writing- ability to write detailed product requirements for data structures to support new application or analytic features/functionality.
Deep user focus to define user problems to address and design approaches to visualize and information needed to make necessary decisions
Understanding of equipment management and relevant functions
Thrive in an agile working environment of quick turns and frequent iteration
Ability to accurately analyze situations, propose alternatives, and reach productive decisions based on informed judgment and input from various stakeholders.
Effective communication-Ability to effectively transmit, receive, and accurately interpret ideas, requirements, and processes in a manner appropriate for the intended audience
Learning mindset

Responsibilities

Support lead product owner with customer journey mapping and requirements design across subscription purchase, upgrade, billing, and cancellation workflows.
Support with prioritizing the product backlog and collaborating with engineering, UX, billing, DSP integrations, and regional business teams to deliver high quality releases.
Create scalable models for supporting direct bill customers and multi payment options.
Use analytics and Voice of Customer insights to optimize user flows and drive subscription growth.
Support pilot deployments and phased expansion to additional customer groups and asset types.