Care Coordinator - Full-Time

Care Advantage Corporate•Colonial Heights, VA

11h

About The Position

Be the Heartbeat of Care Advantage Inc! Care Advantage Inc company, isn't just another workplace-we're a Top Workplace award winner and proudly voted Best in Home Care . We're the largest privately-owned home care company in the mid-Atlantic, and we're growing fast. That means more opportunities, more impact, and more ways to change lives. We're on the hunt for a high-energy Care Coordinator to join our Colonial Heights team. If you thrive in a fast-paced environment, love solving puzzles, and want a career where compassion meets strategy, this is your chance to shine.

Requirements

High School Diploma or G.E.D. equivalent
2+ years of relevant work experience
Computer literacy and comfort with scheduling systems
Strong organizational skills, attention to detail, and communication abilities

Nice To Haves

Scheduling, medical, or phone experience a plus

Responsibilities

Be the Matchmaker: Thoughtfully pair caregivers with clients by considering health needs, personality fit, skill level, and preferences. You'll ensure every client feels supported and every caregiver feels valued.
Keep Relationships Strong: Act as the go-to liaison between clients, families, and field staff. You'll build trust, smooth over challenges, and make sure communication flows seamlessly.
Own the Schedule: Maintain accurate, up-to-date schedules in our system. You'll juggle multiple moving parts, anticipate conflicts, and keep everything running like clockwork.
Think Fast, Act Smart: When emergencies or last-minute changes arise, you'll pivot quickly-finding solutions that keep clients cared for and caregivers supported.
Drive Performance: Monitor field staff activity, track attendance and reliability, and provide feedback. You'll help ensure accountability while celebrating great work.
Solve the Daily Puzzle: Scheduling is like a giant jigsaw-different shifts, different needs, different people. You'll creatively piece it together with calm focus and a client-first mindset.
Fuel the Team Energy: Work side-by-side with branch teammates to keep the office buzzing with positivity, collaboration, and momentum.
Welcome New Clients: Be the warm, reassuring voice and face of Care Advantage. You'll guide new clients through the onboarding process, answer questions, and set the tone for a caring relationship.
Stay Tech-Savvy: Use scheduling software and digital tools to keep records current, track caregiver availability, and ensure compliance with company standards.
Champion Flexibility: Step into any situation-whether it's answering a tough client question, covering a shift gap, or supporting a teammate-because you're cross-trained and ready for anything.