Care Coordinator

3500 Square LLC

6d • Onsite

About The Position

The Care Coordinator is responsible for providing support in the location of services, scheduling appointments at Military Medical Treatment Facilities (MTF), managing urgent care referrals for Active Duty Service Members (ADSM), and conducting customized transfers based on the facility’s needs. This position ensures seamless follow-up care, proactive communication, accurate record-keeping, and exceptional participant service. The Care Coordinator plays a critical role in improving healthcare engagement and outcomes while remaining compliant with established protocols. This is a key administrative and customer service position that requires professionalism, attention to detail, and the ability to operate in a fast-paced, digital environment.

Requirements

• U.S. Citizenship (mandatory requirement)
• High school diploma or equivalent required (Associate degree in a related field preferred)
• 0–1 year of relevant experience (customer service, healthcare coordination, or related field)
• C1 English proficiency level or higher (CEFR), with documented proof (submit screenshot of results from an approved free mobile application)
• A C1 level demonstrates confidence and effectiveness in nearly all professional situations
• If English is your primary (native) language, evidence of proficiency is not required
• If English is your secondary language, you must complete a free mobile English assessment and submit evidence of a C1 or higher
• Link: Take the test – EnglishScore [https://www.englishscore.com/]
• Experience using multiple digital platforms and comfort with multi-tasking in a structured, high-volume administrative setting
• Availability to work in on-site or hybrid mode, according to business needs
• Willingness and ability to work any assigned shift (morning, afternoon, or night) as needed

Nice To Haves

• Prior experience in a call center or healthcare environment
• Familiarity with military culture and terminology
• Strong interpersonal and cross-cultural communication skills

Responsibilities

• Provide follow-up support and schedule appointments using phone, chat, and email
• Initiate outreach to connect participants with appropriate network providers
• Maintain accurate electronic records of participant interactions and appointment statuses
• Respond to general inquiries and guide participants to the right resources
• Deliver high-quality customer service with professionalism, confidentiality, and empathy
• Manage inbound and outbound telephone calls efficiently
• Operate for 8 continuous hours per shift, seated at a workstation, managing multiple software applications and screens simultaneously
• Work on-site

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED