CareIQ Billing Specialist

CorVel Corporation•Orlando, FL

16h•$16 - $24•Remote

About The Position

The CareIQ Billing Specialist completes invoicing processes for all CareIQ Ancillary Healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Billing Specialist will complete administrative review of vendor and provider bills, determine appointment type, and then generate vendor payments and customer invoices. A CareIQ Billing Specialist operates with a high focus on accuracy and urgency to ensure that payment and invoice amounts are completed in alignment with contracted service level expectations. This is a remote position but for continuity of business with our management team, candidate needs to reside and work in the Central or Eastern time zones.

Requirements

Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
Excellent written and verbal communication skills.
Ability to meet designated deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
Strong interpersonal, time management and organizational skills.
Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
Ability to work both independently and within a team environment.
High School diploma
Prior work experience in a detail oriented customer service environment

Responsibilities

Provides quality and friendly inbound and outbound telephonic customer service to assist customer and vendors with billing questions.
Completes accurate data review and entry.
Able to learn and operate corporate proprietary systems.
Complete administrative review of medical notes and bills (Bill Review or Coding experience is not necessary).
Determines payment and charge rates are in alignment with appointment type and contracted amounts.
Uses bill history research, problem solving and critical thinking skills to resolve customer questions.
Requires regular and consistent attendance.
Meets departmental production and quality performance expectations.
Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
Additional duties as required.