CareIQ Intake Manager

CorVel Corporation • Carmel, IN

2d • Remote

About The Position

The CareIQ Intake Manager is responsible for the overall operations of CareIQ’s
Intake Department. Position will manage initial referral of ancillary healthcare
operations to ensure Intake of new requests and orders occurs quickly and
accurately. The Intake Manager oversees the departments that create the first
impression of CorVel’s CareIQ Ancillary Care Solutions division and works with
every department of the program on a regular basis.

Requirements

• Bachelor’s degree in business, Healthcare Management, Nursing or related field is preferred
• At least 5 years prior experience managing staff, processes and service-related operations required
• Strong proficiency in Microsoft Office Suite is required
• Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
• Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals
• Proven project management and process improvement skills
• Proven skill in prioritizing, problem solving and accelerating change
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment

Responsibilities

• Manages all day-to-day operations and functions regarding CareIQ’s Intake department(s).
• Develops and oversees Intake operating procedures to ensure service levels meet or exceed those set by the client agreement.
• Accountable for inbound telephonic metrics (ASA, AQT, Abandonment Rate, & etc.) are metric on a daily basis and is prepared to implement immediate solutions if service interruptions occur during regular operating business hours.
• Monitors operational workflow and manages appropriate/adequate staffing levels and staff retention strategies
• Provides excellent internal and external customer support including issue resolution, product training, and service assistance
• Assures optimal team performance through continued training, coaching and team building
• Promotes operational efficiency and quality by continuously improving processes, staff and systems
• Ensures client specific processes are sustainable and implemented accurately
• Collaborates with all CareIQ Product’s departments to ensure operational product synergy
• Maintains appropriate knowledge of jurisdictional regulations, regarding ancillary care, and ensures services are provided in accordance
• Performs other duties, as assigned

Benefits

• Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager