Case Management Coordinator

Appalachia Service Project • Hazard, KY

2d • Onsite

About The Position

The East Kentucky Case Management Coordinator is part of ASP’s New Build and Disaster Recovery Program and reports to the East Kentucky Regional Director. The Coordinator plays a key role in managing homeowner communications, vetting applications, tracking pre-construction requirements, ensuring grant compliance, and facilitating long-term housing and recovery services.

The Coordinator works directly with applicants, homeowners, and community stakeholders to guide families through the program process, communicate timelines and requirements, and connect households with resources - supporting safe, stable homes whether through disaster recovery or critical repairs and home replacements.
This role ensures a consistent, in-person ASP presence in East Kentucky communities, supporting long-term recovery, community engagement, and preparedness for future housing challenges.

Requirements

• Willingness to work in a Christian environment. ASP does not require membership in or adherence to a specific denominational theology unless the job involves spiritual leadership. All other positions are open to individuals regardless of religious affiliation, provided they are comfortable working in a Christian environment.
• At least 1 year of experience in grant compliance, case management, or a related role.
• Proficiency in Microsoft Office and other relevant databases.
• Excellent communication, organizational, and time management skills.
• Ability to work independently and as part of a team while relating empathetically to all demographics.
• Highly detail-oriented and capable of multitasking across diverse responsibilities.
• Valid driver’s license and driving record that is acceptable to ASP’s insurer.
• Satisfactory results on a thorough background check.

Nice To Haves

• Experience in nonprofit administration.
• Experience or certification in social work, behavioral health, or related fields.
• Knowledge of relevant regulations, quality standards, and human resources practices.

Responsibilities

• Guide applicants and homeowners through program processes, timelines, and requirements, ensuring transparency and clear communication.
• Maintain accurate paper and electronic case files and documentation for each household, including intake, eligibility, and progress updates.
• Facilitate family vetting, selection, and onboarding, including contracts and customizable selections.
• Maintain a steady pipeline of homeowners ready for program participation through proactive outreach and communication.
• Collect and submit homeowner stories for fundraising, grant reporting, and social media purposes.
• Promote ASP programs to prospective applicants in compliance with fair housing regulations.
• Manage, track, and oversee all homeowner communications, applications, pre-construction requirements, financial stipulations, and programmatic tasks.
• Maintain thorough knowledge of funding requirements, grant reporting obligations, timelines, and deadlines.
• Ensure compliance with ASP’s quality standards and government regulations.
• Support program management and expansion across East Kentucky communities, adapting program parameters to meet local needs.
• Serve as a positive role model for staff and volunteers, demonstrating professionalism, accountability, and alignment with ASP’s mission and values.
• Track and document grant compliance requirements, including income verification, construction standards, and environmental reviews.
• Assist with grant research, reporting, and documentation to ensure funding requirements are met.
• Support financial tracking, budget adherence, procurement, and stewardship of materials and resources.
• Assist in administering homeowner education and training programs.
• Build and maintain relationships with volunteers, donors, contractors, stakeholders, and community partners.
• Collaborate with partner organizations to share relevant information and maintain transparency.
• Identify and develop new outreach locations and partnerships to strengthen applicant pipelines.
• Coordinate with program staff to ensure smooth operations across construction sites and program locations.
• Assist in pre-communication with volunteer groups, preparing them for their upcoming trip with details on stay, potential projects, etc
• Communicate effectively with staff, volunteers, vendors, and subcontractors to maintain operational continuity.
• Assist with planning and execution of seasonal repair programs as needed.
• Maintain program manuals, policies, and procedures.
• Participate in ongoing professional development opportunities.
• Adhere to ASP’s mission, vision, values, and budget guidelines.
• Perform additional duties as assigned to support the smooth operation of ASP’s programs.

Benefits

• Comprehensive medical, dental, and vision insurance offered for employee and family
• Life insurance, retirement plan, medical spending plan and other typical benefits
• Generous holiday, vacation, personal and sick time away based on ASP policy in effect at time of employment
• Phone and laptop provided for work use
• ASP vehicle available for frequent local and regional business travel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed