Case Management Coordinator

Cedars-Sinai•Los Angeles, CA

14h

About The Position

Are you ready to bring your clinical competencies to a world-class Medical Group known for the very highest clinical standards? Do you have a passion for the highest quality and patient satisfaction? Then please respond to this dynamic opportunity available with one of the best places to work in Southern California! We would be happy to hear from you. The Cedars-Sinai Medical Network is committed to helping primary care and specialist physicians deliver care to all their patients, who benefit from convenient access to Physicians and coordination of care between them. As a part of Cedars-Sinai, our physicians and staff are partners in quality health care from a medical center that is consistently recognized as one of the finest hospitals in the country. For the 8th consecutive year, we have been named one of the top 20 Physician Groups in Southern California by Integrated Healthcare Associates (IHA). The Case Management Coordinator, Utilization Management, provides support to the utilization review process. The coordinator works collaboratively with all team members of Utilization Management, Patient and Provider Services, Claims Department and other Care Coordination Department staff. In addition, the coordinator assists in identifying, tracking and coordinating services for patients when needed. The position requires strong written and communication skills and the ability to interact with Medical Directors, Providers, CSMNS members, Medical Group and IPA's to ensure the delivery of high quality, cost effective healthcare and compliant with all state and federal regulations and guidelines. Cedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents. With a growing number of primary urgent and specialty care locations across Southern California, Cedars-Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare you can join our network of clinicians and physicians to improve the healthcare people throughout Los Angeles and beyond.

Responsibilities

Enters data and processes referral authorization requests, to include appropriate coding and quantities.
Answers incoming calls from Providers, IPAs, Medical Groups and other internal and external calls and assists on the queues as needed
Monitors the Fax Inbox and appropriately distributes incoming faxes. Ensures that internal compliance security measures are met
Verifies member eligibility before processing authorizations
Contacts facilities identified by the UM Nurses/Manager/Director/Medical Director to research any issues (i.e. contract, discharges, services provided).
Identifies non-contracted providers and requests Letter-of-Agreements when requested.
Requests support documentation from IPAs / Medical Groups as requested by the UM Nurses, Medical Directors, or Management
Processes Extensions and Denial Letters, when needed
Prepares Utilization Review Reports as necessary
Assists the Case/Care Managers in coordinating and arranging services for members
Provides assistance to the Claims Department, when requested
Documents all patient specific information in appropriate information systems.
Assists in verifying health plan benefits and coordinating ambulatory services.