Case Manager - Intensive Services

Omaha Housing Authority • Omaha, NE

1d • Onsite

About The Position

The Case Manager – Intensive Services will provide outreach, advocacy and supportive services to of the Omaha Housing Authority’s former Spencer Homes and new Project Based Voucher residents property through the Choice Neighborhoods Implementation Grant. The Case Manager will work on site at the Malcolm’s Place property to support residents in setting and achieving short and long-term goals for themselves and their families, connect to supportive programming, mainstream resources, assist in housing stability, and advance housing relocation efforts.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making, problem solving, autonomy, and highly developed interpersonal skills are critical. This position requires high level of social work skills, practice, and knowledge.

Requirements

• Bachelor’s degree in social work, human services or a related field and two (2) years’ experience working with low-income individuals or families or an equivalent combination of experience and training that provides the required knowledge and skills.
• Required to have proficiency in using the computer, Microsoft Office, Google Docs, and Sheets.
• Excellent skills in the areas of communication, interpersonal relationship building, and self-directed approach to work.
• Must retain all data collected in a confidential manner. Ability to present confidential information and recommendations effectively in oral and written form.
• Must be able to effectively assess participants using technical and operational knowledge.
• Must maintain a valid driver’s license and be insurable under the OHA Auto insurance carrier.
• Must have reliable and insured transportation to perform work duties and home visits throughout the workday on a daily basis.
• Ability to establish and maintain effective and professional working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

• Bilingual preferred; with the ability to understand and to make oneself understood to Somali, Arabic, Maay Maay, and/or Spanish speaking individuals.

Responsibilities

• Proactively outreach to target residents via phone, email, text, home visits, and canvassing to establish and maintain engagement to enroll them into voluntary case management programming.
• Maintain outlined weekly, monthly, and quarterly outreach and engagement expectations for assigned case load.
• Practice de-escalation and crisis management techniques with residents who may exhibit volatile behavior.
• Conduct a comprehensive assessment of household strengths and needs.
• Assists the clients in identification of strengths, needs and goals, including meeting obligations of residents to maintain their home.
• Assist residents to identify long and short-term goals (strong focus on housing, education, employment, and health goals).
• Develop and maintain a Progress Plan in cooperation with the residents and their families.
• Provides, either directly or by referral to other agencies, planned and crisis response services to meet the needs of the household including concrete supports, interventions to reduce stress and mitigate trauma histories.
• Identify, refer, and regularly check in on warm hand-offs made to community partners that focus on employment, education, youth enrichment, and health.
• Initiate/ attend partner meetings to case conference specific resident needs, identifying referral options and service gaps.
• Assist residents in obtaining housing stability in order to progress through the relocation process by providing direct support to overcome relocation barriers as identified by the relocation team.
• Attend and contribute to housing relocation specific meetings to provide updates on resident progress and barriers experienced.
• Identify and mitigate barriers to meeting goals.
• Identify and enroll eligible tenants in Section 3.
• Schedule and hold regular on-going case management meetings with residents (weekly, bi-weekly, etc.).
• Complete data entry associated with assessments, case plans, referrals, housing relocation and stability, and their outcomes.
• Work in collaboration with the Property Manager, maintenance, and other OHA team members to serve tenants and meet identified housing needs.
• Work is completed in client homes, on-site at property locations, in the community, and other non-traditional settings.
• Ensure safety and security measures are followed
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Work both independently, with supervision, and as a part of a team.
• Utilize trauma-informed care and cultural awareness principles in providing services.
• Additional duties as assigned.

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees