Case Manager-Youth Program
About The Position
Reporting directly to the Senior Housing Program Manager, the Case Manager’s primary focus is in providing the specialized case management needs of participants in a homeless youth outreach program. Homeless Youth are defined as children and youth as individuals who lack a fixed, regular, and adequate nighttime residence, typically between the ages of 16-24 years old. The Case Manager works in coordination with partner agencies to address a broad array of client needs through referrals to providers of necessary services, and in providing assistance with benefit and identification assistance. The Case Manager acts primarily as a care coordinator, mentor and client case manager, housing navigator, and may perform duties that include outreach, prevention and risk reduction, crisis intervention, health education, referral for substance abuse and mental health counseling, and benefits counseling. The Case Manager works with program staff to ensure program funds are used according to grant requirements, and maintains quality assurance of client files. Routine duties include interacting with school districts, police, government agencies, faith-based organizations, local businesses and nonprofit agencies to provide client services. The Case Manager will also work with people over the age of 24, as needed.
Requirements
- Possess a minimum of an Associate Degree in a related field OR have 1 – 3 years comparable experience in non-profit management, case management and/or program development
- Previous experience with social services and/or homeless programs
- Able to use computers, with proficiency in Microsoft Office software, particularly Excel
- Be a highly motivated self-starter, with proven ability to develop creative solutions
- Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team
- Maintain regular attendance
- Able to multi-task and remain calm in demanding and unpredictable situations
- Able to maintain a professional, customer service-oriented attitude at all times
- Able to meet face-to-face in the office and in unsheltered locations with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
- Able to tolerate being outdoors in all weather for several hours at a time
- Able to handle environments where extreme standing, walking, bending and lifting may be required
- Able to develop rapport, provide information, and refer with sensitivity to cultural issues
- Display a high level of initiative, effort and commitment towards completing assignments efficiently
- Possess excellent time management skills and the ability to work with minimum supervision
- Possess the ability to vary hours as demanded by job activities; evenings and weekends may be required pertaining to the position’s job requirements.
- Reliable transportation, a valid California driver’s license and must be able to qualify for employer insurance coverage
- Current tuberculosis test
- CPR/First Aid Certification
Nice To Haves
- Bilingual Spanish preferred
Responsibilities
- Assist clients with obtaining resources, developing case plans and mentoring, and completing benefit applications and supportive and subsidized housing paperwork
- Advocate for clients
- Assist clients by managing use of services and expediting service delivery through linkage activities
- Work within systems that are specifically suited to serving ex-foster youth and clients that are 16-24 years old.
- Assess client readiness for case management services based on needs and ability and willingness to participate in program
- Create case plans for clients with short, medium, and long-term goals and the steps to achieve those goals
- Assist clients in developing savings and budget plans
- Assist clients with the development of benefit enrollment applications
- Prepare case-related reports including outcomes, successes and challenges
- Assist in the development of basic standards for case management that are flexible and adaptable
- Establish and maintain collaborative working relationships with community resources
- Provide relevant referrals to agencies and service providers based upon the goals and objectives mutually agreed upon with clients.
- Advocate for clients with agencies and service providers to minimize barriers to clients receiving needed services, and follows up with referrals to ensure that clients receive and access necessary services in a timely manner
- Generate reports and other information helpful to program activities
- Work with supervisor and colleagues on outreach to realtors, landlords, home owners and other housing providers to identify new and existing housing opportunities and build a strong inventory of available housing options for clients
- Actively engage clients on the street, in encampments, and in other unsheltered locations and that involve those who may have significant trust, mental health and substance use issues
- Network with other agencies, coalitions, law enforcement, local business, education, and local community groups
- Actively participate in staff meetings and trainings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
