Case Remediation Lead

GDG on Campus | University of Sydney • Takoma Park, MD

1d • Hybrid

About The Position

The new Case Management and Remediation team, within Workplace Relations and Compliance, is dedicated to supporting the University in meeting its compliance obligations. The team contributes to the University’s compliance objectives by driving the investigation and resolution of claims and enquiries, including pay outcomes. The team also has a key role in continuous improvement and the development of the University’s capabilities and understanding of workplace compliance, across all faculties and business areas, ensuring correct and consistent application of University‘s policies and procedures, industrial agreements and legislative requirements. The Case Remediation Lead plays a pivotal role in delivering the University’s staff remediation program, leading the end‑to-end operations that assess, calculate, and resolve underpayment claims. Working closely with the Senior Manager, Case Management & Remediation, this role ensures remediation activities are accurate, timely, and compliant with workplace and regulatory frameworks. The position collaborates with case managers, analysts, HR, Payroll, Legal and other stakeholders to maintain rigorous processes, provide expert oversight, and support fair, transparent outcomes for affected staff. With a focus on operational excellence, data integrity, and continuous improvement, the Case Remediation Lead helps uphold the University’s commitment to paying its people correctly and maintaining strong compliance practices.

Requirements

• strong knowledge of workplace compliance and underpayment remediation
• skilled in overseeing case assessments and ensuring accurate outcomes
• confident analysing complex data and validating calculations
• effective collaborator with key stakeholders including HR, Payroll, Legal and Compliance teams
• highly organised, proactive, and able to manage competing priorities
• clear, professional communicator who supports transparent staff outcomes.

Responsibilities

• oversee accurate, timely remediation of underpayment cases
• guide and support case managers, officers and analysts
• review calculations and escalate complex issues
• coordinate remediation work with HR, Payroll, Legal and Compliance
• maintain accurate records and improve remediation processes
• prepare remediation documentation and contribute to approval recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed