Document Remediation Team Lead

Crawford Technologies • Potsdam, NY

2d

About The Position

Provide the highest quality of products for customer delivery. The position is responsible for performing the day-to-day manual transcription work in our Potsdam DAS facilities. Responsible for ensuring customer client Service Level Agreements (SLA’s) and document quality requirements are met. Responsible for answering questions related to document Remediation or QA. Responsible for serving as Manager's primary backup during time off. MAJOR DUTIES AND RESPONSIBILITIES Responsible for distribution of assignments to team members. Participate on internal and external customer calls as required. Provide answers to any customer questions as they relate to document remediation and/or QA. Provide accessible document support/training/expertise to new and existing members of the manual transcription team. Ensure all day to day manual transcription remediation required is completed to meet client Service Level Agreements (SLA’s). Ensure all Quality Control processes and requirements are met. Ensure ongoing production quality proofing and ongoing transcription feedback to team members Assist as required with the manual transcription employee training plan. Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards. Capable of performing document transcription for all digital formats provided by Crawford Technologies (Accessible PDF, Microsoft Word, Microsoft Powerpoint, Microsoft Excel). Continue Remediation/QA responsibilities as required. Other duties as required.

Requirements

• Excellent communication skills, both written and verbal.
• Excellent time management and relationship management skills.
• Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.
• Excellent organizational skills with an ability to multitask.
• Must be self-motivated and able to work independently without close supervision.
• Must be able to meet fixed deadlines that are non-negotiable
• Possesses an understanding of QC procedures and an appreciation of their importance.
• Must be able to pass criminal checks for security.
• Experience working in a busy office environment
• Previous position requiring direct communication with customers
• High school diploma or GED is required.

Nice To Haves

• Experience with Accessible Documents optional

Responsibilities

• Responsible for distribution of assignments to team members.
• Participate on internal and external customer calls as required.
• Provide answers to any customer questions as they relate to document remediation and/or QA.
• Provide accessible document support/training/expertise to new and existing members of the manual transcription team.
• Ensure all day to day manual transcription remediation required is completed to meet client Service Level Agreements (SLA’s).
• Ensure all Quality Control processes and requirements are met.
• Ensure ongoing production quality proofing and ongoing transcription feedback to team members
• Assist as required with the manual transcription employee training plan.
• Maintain current knowledge of alternate format rules and guidelines in adherence to industry, governed, and Crawford Technologies standards.
• Capable of performing document transcription for all digital formats provided by Crawford Technologies (Accessible PDF, Microsoft Word, Microsoft Powerpoint, Microsoft Excel).
• Continue Remediation/QA responsibilities as required.
• Other duties as required.

Benefits

• Competitive salary (Commensurate with experience and position)
• Excellent benefits
• Be part of a rapidly growing software company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED