Case Worker

The Salvation Army Eastern Territory•Laconia, NH

About The Position

Join a vibrant, mission-driven organization that makes a meaningful impact in the lives of individuals and communities every day. At The Salvation Army, your work supports a legacy of service, compassion, and practical assistance for those who need it most. GENERAL PURPOSE FOR JOB: The Case Worker meets regularly with residents to assess needs, develop individualized plans for independent living, and assist residents in accessing community resources with the goal of securing stable, permanent housing. ABOUT CAREY HOUSE:Carey House is a Salvation Army residential shelter program that provides temporary housing and supportive services to individuals working toward stable and independent living.

Requirements

Associate’s or Bachelor’s degree in social work, human services, psychology, or a related field; or equivalent experience working with individuals experiencing homelessness or housing instability.
Strong communication and interpersonal skills when working with residents, staff, and outside agencies
Sound judgment and appropriate professional boundaries when working with vulnerable populations
Accurate recordkeeping and documentation skills
Basic computer proficiency for data entry and maintenance of NH HMIS records

Responsibilities

Implement and follow all Carey House policies and procedures to maintain a safe, orderly, and supportive living environment for all residents.
Conduct assessments with each client to identify needs and develop individualized service and action plans.
Provide supportive guidance and follow up related to each client’s established service and action plan.
Demonstrate empathy, professionalism, and a positive attitude in all interactions with clients, visitors, volunteers, and staff.
Maintain accurate records and documentation related to client interviews, guidance meetings, and client progress.
Meet regularly with the Director and other staff to provide updates regarding client progress and emerging needs.
Notify the Director and appropriate staff of any escalating or concerning situations involving residents.
Maintain confidentiality of all resident information and any matters discussed in confidence, except as required for Salvation Army staff communication.
Conduct intake procedures for new residents in accordance with shelter policies.
Facilitate the discharge of residents, with appropriate authorization, when necessary.
Review shift logs, participate in shift briefings, and attend staff meetings as scheduled.
Maintain accurate and up to date records.
Administer drug testing in accordance with shelter policies.
Ensure continuous coverage by remaining on duty until properly relieved.
Maintain and update resident information in the New Hampshire Homeless Management Information System (NH HMIS).
Coordinate with outside agencies as needed to support client needs and services.
Comply with and enforce all Salvation Army Social Services Standards