Cash Application And Collections Manager

Aston Carter

3d•$46 - $58•Onsite

About The Position

The Manager of Cash Applications and Collections plays a crucial role in leading the organization's collections strategy and managing cash application processes for a high-volume customer base. The primary focus is on enhancing cash conversion, reducing delinquency, and improving customer experience through effective processes, analytics, and technology. This position requires strong leadership skills and deep expertise in collections best practices, ERP, and business intelligence tools.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or related field; MBA preferred.
8+ years of experience in credit and collections, including 5+ years in leadership roles.
Experience managing high-volume account portfolios (50,000+ customers) in a service or distribution environment.
Proficiency with ERP systems (such as JDE) and BI tools (e.g., Power BI or similar).
Strong understanding of compliance requirements (SOX, PCI DSS, TCPA).
Advanced analytical skills with the ability to leverage data for decision-making.
Excellent leadership, communication, and change-management capabilities.

Nice To Haves

Expertise in collections operations and dispute resolution.
Data-driven mindset with strong reporting and forecasting abilities.
High proficiency with ERP systems and automation tools.
Strong collaboration and stakeholder-management skills across distributed teams.

Responsibilities

Develop and execute a collections strategy aligned with organizational objectives.
Implement risk-based segmentation and workflow automation to enhance scalability and efficiency.
Establish and enforce policies for payment terms, escalation tiers, and agency/legal referrals.
Oversee daily collections operations, including accurate and timely cash application and reconciliations during month-end close.
Drive collector productivity through optimized queues, KPIs, and coaching.
Ensure compliance with internal policies and applicable federal/state regulations.
Manage relationships and communications with external collection agencies.
Oversee collections strategies for customers in bankruptcy, ensuring compliance and maximizing recovery.
Collaborate with legal counsel on proof-of-claim filings, case monitoring, and settlement negotiations.
Build and maintain dashboards for DSO, aging, recovery metrics, and other KPIs using BI tools.
Forecast collections performance and bad-debt allowances and use data insights to refine segmentation and prioritize accounts.
Own and optimize the collections technology stack, including ERP and AR automation tools.
Partner with IT to enhance workflow automation, data integrity, and system integrations.
Work closely with Sales, Customer Service, and Accounting to resolve disputes and improve customer experience, aligning collections communication and processes with organizational standards.