Cash Applications And Collections Manager

Aston Carter

1d•$46 - $58•Onsite

About The Position

The Manager of Cash Applications and Collections is responsible for leading the organization's collections strategy and overseeing cash application processes across a high-volume customer base. This role focuses on improving cash conversion, reducing delinquency, and enhancing the customer experience through scalable processes, analytics, and technology. The position requires strong leadership, deep knowledge of collections best practices, and expertise in ERP and business intelligence tools.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or related field; MBA preferred.
8+ years of experience in credit and collections, including 5+ years in leadership roles.
Experience managing high-volume account portfolios (50,000+ customers) in a service or distribution environment.
Proficiency with ERP systems (such as JDE) and BI tools (e.g., Power BI or similar).
Strong understanding of compliance requirements (SOX, PCI DSS, TCPA).
Advanced analytical skills with the ability to leverage data for decision-making.
Excellent leadership, communication, and change-management capabilities.

Nice To Haves

Expertise in collections operations and dispute resolution.
Data-driven mindset with strong reporting and forecasting abilities.
High proficiency with ERP systems and automation tools.
Strong collaboration and stakeholder-management skills across distributed teams.

Responsibilities

Develop and execute a collections strategy aligned with organizational objectives.
Implement segmentation models and automated workflows to enhance efficiency.
Establish policies for payment terms, escalation tiers, and agency/legal referrals.
Oversee daily collections operations, including cash application.
Perform timely and accurate cash account reconciliations during month-end close.
Drive collector productivity through optimized queues, KPIs, and coaching.
Ensure adherence to internal policies and all applicable federal/state regulations.
Manage communication and relationships with external collection agencies.
Oversee collections strategies for customers in bankruptcy, ensuring compliance and maximizing recovery.
Partner with legal counsel on proof-of-claim filings, case monitoring, and settlement negotiations.
Build and maintain dashboards for DSO, aging, recovery metrics, and other KPIs using BI tools.
Forecast collections performance and bad-debt allowances.
Use data insights to refine segmentation and prioritize accounts.
Own and optimize the collections technology stack, including ERP and AR automation tools.
Partner with IT to enhance workflow automation, data integrity, and system integrations.
Work closely with Sales, Customer Service, and Accounting to resolve disputes and improve customer experience.
Align collections communication and processes with organizational service standards.