Casino Host

Eagle Mountain Casino•Porterville, CA

3d•$23 - $26•Onsite

About The Position

The Casino Host is responsible for building relationships with guests and growth of our Player Database. The Casino Host will work closely with all casino departments to develop a property wide relationship and provide superior guest service.

Requirements

High School diploma or equivalent. Some college a plus.
Two (2) years experience in operational gaming plus (3) years in a guest service position in gaming or the hospitality industry.
Ability to communicate effectively in English, both orally and in writing and have superior guest relations skills.
Computer literate, including Microsoft office, internet and e-mail and the ability to use, understand and explain the player tracking systems in conjunction with complimentary guidelines.
Bilingual Spanish/English preferred.
Must be able to work nights, weekends and holidays.
Must have the ability to analyze information in the player tracking database system to make appropriate decisions.
Must be able to obtain and retain a gaming license though the Tule River Tribe Gaming Commission.
While performing the duties of this job the employee is regularly required to talk, hear, stand, walk and sit.
Repeatedly required to reach with hands and arms, use hand to finger, handle, or feel objects, tools or controls.
Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
Must be able to operate in mentally and physically stressful situations.
Ability to move easily and quickly through the slot and table games areas.
Must be able to lift and carry up to 50 pounds.
Must be able to work in a fast paced environment.
Noise level is moderate to loud on casino floor.
Must be able to perform all essential duties of the job with or without reasonable accommodation.

Responsibilities

Provide personalized services to guests, focused solely on players that meet the criteria of Eagle Mountain Casino Host program.
Pursue prospective players and sell the Summit Club program and all products offered property wide.
Monitor the system to confirm qualified players are present and actively walk the floor to ensure the best service daily.
Maintains Club Member assigned list and build relations with assigned guests through daily phone calls, mail and in person communication/service.
Extend complimentary services to our guests within the established guidelines set by management.
Monitor player activity through use of the on-line system and reports provided by management.
Notify VIP players through telemarketing and letter writing about services available, promotional opportunities, special events and resolve guest complaints, etc. to ensure guest retention and repeat business.
Work special events servicing VIP players.
Assist with the planning, execution, and evaluation of player parties, promotions, special events and tournaments.
Compile valuable feedback pertaining to guest preferences and their expectations and relate that information to the management team.
Work as a team with Slot, Table Games, Transportation, Cage and Summit Club personnel to provide stellar guest relations.
All other departmental specific duties as assigned by Management.