Catastrophe Claims Apprentice

The Hartford•San Antonio, TX

1d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. At The Hartford, we respect our employees for their unique perspectives, ideas and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customer needs while improving our performance. Character and customer value are just as vital to our reputation as financial performance which leads to behaviors that put the customer at the center of everything we do. Candidates selected for this apprentice role will be part of our larger Property Claim organization. Participants will serve as members of our Supplemental Resource Group, supporting our Catastrophe Claims Office in the preparation for, and in response to, potential catastrophic claim events from the 2026 Atlantic Hurricane season (June 1 – Nov 30). Apprentices will have the opportunity help our customers in their greatest time of need. You will be required to complete a multi-week New Hire Training Course which will include insurance licensing. We are The Hartford’s primary response to catastrophe events in both Personal and Business Insurance. As such, volume in this role can be high and/or volatile and may require extended hours/overtime.

Responsibilities

Support Claim Handlers: Handle claim responsibilities in a team environment consistent with corporate claim policies and procedures, and statutory, regulatory and ethics requirements and business unit goals.
Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
Potential to learn multiple lines of business across the Claim organization.
Provide Exceptional Customer Service: Maintain dedication to meeting or exceeding expectations and requirements of internal and external customers.
Establish and maintain effective relationships with customers, gaining their trust and respect.
Demonstrate diplomacy and tact to effectively avoid or diffuse high-tension situations.
Treat all customers with respect and careful attention.
Clearly explain technical information that is helpful to customers.
Negotiate skillfully in challenging situations with internal and external groups.
Always demonstrate professionalism and establish credibility when interacting with customers; personally enhance The Hartford's reputation in the marketplace.
Foster Teamwork and Inclusion: Support and help create a team environment where individual differences are valued.
Support and assist teammates during periods of operational need as well as when individuals are out of office.
Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others.
Build appropriate rapport and constructive and effective relationships with people inside and outside the organization.
Represent The Hartford as a credible, trustworthy, flexible and dependable resource.
Consistently act with the highest level of integrity and adhere to general principles of business ethics.