Catering - Catering Operations Coordinator

SSA Group•Madison, WI

2d•$22 - $25

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. JOB SUMMARY The Coordinator of Catering Operations will support the Event Sales team in planning, coordinating, and executing events with a strong focus on Food & Beverage (F&B) operations. This role involves managing client relationships, overseeing event logistics, and ensuring the highest level of customer satisfaction. The Coordinator will work closely with the General Manager, Event Sales Team, Food & Beverage Operations Team, and other departments to deliver seamless and memorable events.

Requirements

Strong interpersonal and communication skills.
Exceptional problem-solving and decision-making abilities.
Ability to remain organized and flexible in a fast-paced environment.
Proficiency in basic office functions and computer skills.
Physical ability to stand for extended periods and handle boxes (up to 35 lbs).
Availability to work varied hours, including nights, weekends, and holidays.
Must be 18 years or older.

Nice To Haves

1-2 years of experience in catering operations and/or event planning, preferably in off-site catering, hotel, or cultural attraction venues.
Knowledge and execution of BEOs.
Working knowledge of Tripleseat is a plus.

Responsibilities

Event Coordination: Oversee, and execute all aspects of events, with a focus on F&B operations including setup, staffing, and equipment.
Coordinate with the operations and culinary teams to ensure events are executed flawlessly.
Walk event spaces before events to ensure everything is in working order and address any issues promptly.
Administrative Support: Batch and distribute BEOs weekly for planning purposes.
Distribute revisions to key stakeholders when necessary.
Advise sales team on any outstanding balances due post event.
F&B Operations: Oversee quality, product levels, and inventory of F&B products.
Ensure compliance with all food safety regulations and practices.
Create eye-catching and innovative F&B displays in collaboration with the Executive Chef.
Facilitate the maintenance and repairs of F&B equipment as necessary.
Team Collaboration: Communicate and collaborate effectively with the Catering Operations, Culinary Team, and other departments involved in events.
Compliance and Safety: Uphold and demonstrate a complete understanding of company policies and procedures.
Ensure compliance with local, state, and federal laws.
Maintain a clean, safe, and organized work environment.
Financial Management: Develop and execute plans for coordinating department sales goals with budget and operational plans.
Analyze sales and inventory to maximize opportunities.
Minimize controllable costs associated with the operation and strategize on revenue avenues.
Social Responsibility: Promote an inclusive and supportive approach within the unit.
Support sustainability and conservation efforts in line with company and client guidelines.
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.

Benefits

Starting wage $22-$25 per hour.
Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws.
Accrual rates, caps, and usage rules vary by location.