CDL Driver

Curtis Lane Holdings LLC•Lynchburg, VA

161d

About The Position

The CDL Driver serves as a key business partner in operating and safely driving trucks with a gross vehicle weight over 26,000 lbs. used to deliver company products, equipment machinery on a flatbed (dovetail) or RGN (lowboy) trailer in various environmental conditions, terrains, urban, rural and construction site settings. This entails adhering to schedules that meet customer needs, working collaboratively with the Service team and other departments to accomplish best outcomes that are productive and successful, maintaining safety practices and professionalism at all times, providing advice, troubleshooting concerns and providing resolution as well as maintaining detailed documentation as may be periodically required. This role serves as the “face” of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, build customer and employee loyalty, liaise cross functionally with business partners and vendors to convey satisfactory customer service at all times, abiding by the Company’s three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization. This role is responsible for effective problem solving and must consistently provide assertive diligence in collaborating with the team, anticipating needs, identifying opportunities and consistently providing solutions.

Requirements

Must have valid driver’s license/Class A CDL which covers combination vehicles with gross combined weight of 26001 pounds or more (towed unit weighing 10000 pounds or more) and clear driving record
Must clear background and drug screen
Must possess excellent communications (verbal, listening, written and presentation)
Must successfully demonstrate ability to anticipate concerns, troubleshoot and resolve to complete satisfaction
Must successfully demonstrate collaborative and positive approach with team and customers
Must demonstrate strong organization and attention to detail as well as strong understand of business management principals
Must successfully demonstrate ability to prioritize and perform efficiently
Must pose high level of confidence and transparency in sharing knowledge, advice to customers
Must possess and successfully demonstrate ability to adapt to new information or changes and creates processes and systems to improve workflows.
Must be comfortable with ambiguous information and have confidence in handling and resolving conflict
May lift, carry, push, pull up to 50 lbs at a time frequently, using assistance as needed. Requires walking, climbing stairs/ladders, bending, crouching, crawling, pushing, pulling, lifting, carrying, using required safety measures. Uses keyboards, monitors, and computers, phones, copy machines and other business equipment as well as tools/machinery requiring vision, listening, mathematical aptitude also hand/eye coordination and finger hand dexterity as well as use of legs, feet, arms, hands, fingers in operating machinery. Must be able to work indoors and outdoors in varying weather conditions, remaining seated, driving for a large part of work schedule.

Nice To Haves

Prior customer service and experience handling equipment/machines highly desirable

Responsibilities

Operates and safely drives assigned vehicle(s)
Drives trucks with a gross weight over 26,000 lbs
Ensures trailer hitch and tractor unit are properly and securely attached, operating effectively
Cleans, organizes and properly maintains rig which may require use of spray washers, grease, oils, detergents and other tools
Safely and efficiently operates heavy machinery and loads/unloads goods at selected destinations
Maintains detailed driving and delivery logs
Tracks and reports working hours
Obeys all applicable traffic laws and drives according to the weather and road conditions
Complies with ICC and DOT regulations
Makes safety a priority at all times
Performs light yard duty and maintenance of your fleet
Gauges fuel and other meters and documents as necessary
May provide additional assistance in meeting customer and business needs
Practice and enforce company safety policies at all times
Uses general knowledge of basic tools used in course of business
Anticipates needs and initiates solutions that have collaborative buy-in
Maintains solid understanding of maintenance requirements and follows best practices to assure readiness
Accountable for maintaining adherence to company policies and regulations related to service delivery
Maintains up-to-date training/knowledge on best customer service practices
Maintains daily work flow, coordinates schedule based on customer and business needs, anticipates opportunities and uses agility to meet expectations and efficient time management of self and team
Uses strategic thinking to problem solve and assure efficient work productivity
Must successfully maintain a high level of customer service/customer satisfaction as well as build customer relationships ongoing.
Must successfully demonstrate collaboration across all levels of the team, business partners, vendors and customers to troubleshoot and resolve concerns effectively
Must successfully demonstrate representation of the store business/brands as the “face” of Curtis Lane, always positive, helpful and abiding by core mission and values
Must meet/exceed expectations related to key performance metrics expected in the role
Successfully mentor others and also must be willing to learn, grow and stretch own capacity to achieve personal and company success; must demonstrate success in accepting delegated responsibilities and following instructions from peers, leaders, and others
Maintain clear and organized documentation where necessary and initiates/follow up on process to assure a smooth customer experience
Consistently epitomizes Company core values including genuine care for others
Anticipates needs of the team related to effective service outcomes and assures effective communication with the team regarding status of equipment inventory
Effectively demonstrates mechanical aptitude and experience with equipment
Must exhibit good safety habits at all times and show initiative to address/resolve any safety concerns that may arise
Anticipates other customer needs and collaborates with team to meet those needs
Maintains availability to team through various modes of communication, i.e., in-person meetings, phone calls, radio, emails/text