CES Associate

Saint Francis House Inc•Boston, MA

1h•$20 - $22

About The Position

The Community Engagement & Safety (CES) Associate position is responsible for the security of the SFH buildings. The Community Engagement & Safety Associate ensures that St. Francis House provides a safe and welcoming environment for our guests, staff, and visitors.

Requirements

Ability to remain calm during stressful situations.
Ability to greet and welcome everyone who comes to the door.
Ability to operate physical security equipment such as a handheld metal detector and x-ray machine.
Ability to work weekends and holidays.
Proficiency in English.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks and to delegate them with appropriate.
Proficient with Microsoft Office Suite or related software; with ability to use computer for email communication, documentation and ability to learn and actively use the guest HMIS database.
Ability to function well in a fast-pace and stressful environment.
Basic understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
Analytical and problem-solving skills.
High school diploma or GED required.

Nice To Haves

Preference will be given to those with experience working with the homeless population, mental health, or addiction services.
Lived experience of homelessness and/or recovery a plus.
Bilingual in Spanish preferred.

Responsibilities

Welcomes guests by providing a positive, professional, and respectful presence at all times to all who enter our doors.
Models a positive, collaborative, professional, and respectful tone on the floor, modeling clear and appropriate boundaries and adherence to procedures and guidelines.
Scans and screens SFH Guests through HMIS software for Front Door Scanning and Meals. Redirects when alerts appear while also monitoring for restrictions.
Proactively monitors the environment in order to intervene before crises occur.
Ability to de-escalate with respectful communication skills.
Responsible for attending to emergency calls throughout the building for medical and safety concerns.
Ensures unsafe objects are not brought into the building by properly using an x-ray machine, metal detector, and handheld wand.
Monitoring the front of St Francis House for loitering and disruptive behavior.
Provides rounds throughout floors 1 through 10.
Pro-actively communicates with team members, supervisors, and all other departments.
Responsible to read and communicate through email on daily basis.
Participates in weekly department meeting along with scheduled agency meetings.
Completes incident reports when required to do so before the end of day.
Performs other duties as assigned for the safe and continuous operation of the building.
Adheres to agency code of conduct.
Performs other duties as assigned.