Change Management Specialist

CACI International

2d

About The Position

CACI is seeking a Change Configuration Management Specialist to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. This team ensures the integrity, security, and stability of designated DHS networks, and implements a structured Change Configuration Management (CCM) process to track, approve, and document system changes across the network. The ideal candidate will have DHS HQ and/or DHS Component experience, be adept at orchestrating complex IT changes, and excel in stakeholder communication. The Change Configuration Management Specialist is responsible for the planning and execution of all communications, organizational risk assessment, training, outreach, sponsorship liaison, job transformation, and organizational readiness activities necessary to promote acceptance of the target capability change. Additionally, develop and implement an Organizational Change Management approach that is focused on organizational alignment and benefits realization. This approach will be used to assess and monitor risk, mobilize and align leaders, engage and communicate with stakeholders and prepare and equip the workforce.

Requirements

• Able to obtain/maintain DHS Entry on Duty (EOD) suitability clearance
• B.A / B.S Degree and 3-5yrs of experience
• Advanced proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
• Advanced eye for detail and quality
• Strong interest in Continual Service Improvement (CSI)
• Desire to learn PowerBI
• Team Player
• Understanding of LAN/WAN technologies and concepts
• Understanding of IT Service Management

Nice To Haves

• Previous DHS or DoD experience
• ITILv4 or v5 Foundations certification

Responsibilities

• Manage and document change processes, ensuring proper testing and implementation
• Coordinate engineering activities and requirements for assigned components
• Participate in change control meetings and prepare briefings on high-impact changes
• Conduct operational risk assessments and impact analyses prior to change implementation
• Develop and implement organizational change management strategies
• Assess and monitor risks associated with changes to systems and processes
• Facilitate communications between DHS Headquarters and DHS components, including but not limited to Change Requests (CR) and Service Requests (SR)
• Collaborate with respective engineering team members as required
• Collaborate with the lower tiered teams as required
• Provide rotating on call support as required
• Escalate issues that require attention of senior leadership
• Research, compose, coordinate, and present change configuration management support utilizing established processes
• Assist in planning and developing methods, procedures, and policies concerning enterprise-wide systems and/or applications software as well as project implementation
• Participate in program management reviews, technical oversight meetings, and workshops to keep abreast of program controls, changes and new standard systems being acquired for installation
• Ensure change implementers are using best practices / industry standards to ensure successful changes, mitigating impact risk to DHS’ mission, avoidable delays, or rescheduled changes

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees