Channel Development Manager I

Bank of America•Plano, TX

4d•$81,000 - $116,000•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for executing strategies through physical and electronic channels for a specific Line of Business. Key responsibilities include performing project and program management, conducting risk assessments, resolving problems, and supporting governance processes associated with changes to the bank's physical branch network and investment strategy. Job expectations may include coaching and training teammates. The FC Planning Specialist supports and leads work across multiple channels and LOBs, providing clear written and verbal communication in program management and process design

Requirements

2+ years of experience with intermediate Excel skills (dashboards, pivot tables, and complex formulas) and strong data analysis capability
Overall understanding of FC strategy
Proficiency in PowerPoint, Word, OneNote, Outlook, and SharePoint
Demonstrated experience leading cross-functional or cross-channel initiatives
Experience with process mapping, workflow design, or continuous improvement
Strong project management skills including timeline management and stakeholder alignment
Ability to work effectively in a fast-paced, self-directed environment with multiple priorities
Excellent communication, organization, and relationship‑building skills

Nice To Haves

Experience working with vendors or external partners
Exposure to operational excellence or strategic methodologies
Strong business acumen related to retail operations, field operations, or LOB interdependencies

Responsibilities

Acts as a process designer, project manager, and analyst to ensure all planning and readiness activities are completed in a consistent and timely manner
Manages programs and processes that support adoption strategies and drive client, prospect, or employee engagement
Prepares and documents risk assessments for governance or other forums and integrates feedback from leadership and partners
Executes assigned projects and tasks with a sense of urgency and ensures performance remains within stated tolerances and thresholds
Identifies improvements for designated project work and drives change implementation
Builds cross-organizational relationships to facilitate successful execution of work
Leads monthly and quarterly planning processes to ensure accurate and timely site setup, renovations, and channel-specific deliverables.
Builds, maintains, and refines SharePoint lists, workflows, and planning tools to improve efficiency and data quality.
Serves as project lead across Retail, Vendor, and digital channels to align timelines, requirements, and execution.
Facilitates collaboration with internal partners and external vendors to ensure alignment and timely completion of deliverables.
Develops intermediate Excel models, dashboards, and reporting tools to support planning and executive communication.
Translates complex data into actionable insights and recommendations.
Evaluates, designs, and optimizes planning processes.
Leads medium–large cross-channel initiatives including scoping, planning, timeline creation, risk identification, and progress tracking.
Creates executive-ready presentations and communication materials to drive clarity, alignment, and decision-making.
Builds strong relationships with business partners, providing strategic insight into dependencies and LOB impacts.