Channel Partner Specialist

Ziply Fiber•Everett, WA

1d•$68,732 - $82,760

About The Position

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other. Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Channel Partner Specialist will provide support to Agent Channel Managers and their customers under the supervision of the Agent Channel Manager. This position will handle customer escalations, working inter-departmentally to research and resolve billing disputes, work with offer management to provide ICB pricing and create service orders. This position will also work to ensure timely installation of services and customer specific performance metrics to avoid paying SLA penalties.

Requirements

High school diploma or GED.
Bachelor’s degree or equivalent relevant professional experience.
Minimum of five (5) years of experience in telecommunications and sales operations.
Minimum of three (3) years of experience working with commercial customers.
Minimum of three (3) years of experience in order processing, sales tracking, and invoicing.
Minimum of three (3) years of experience using Salesforce and Microsoft Office 365, including advanced Excel skills, SharePoint administration, and file management.
Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
General industry product knowledge fiber, PT-PT, VoIP, Wave, Dark Fiber
Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
Strong verbal and written communication, attention to detail, and organizational skills.
Ability to work within critical deadlines.
Ability to adjust to rapidly changing priorities and schedules.
Ability to provide excellent customer service.
Excellent people skills.
Ability to work independently.

Responsibilities

Provides pre and post-sales support for the Agent Channel Manager and Agents and their assigned customers, leveraging the dedicated support teams (SE, PM, AM, Sales Ops).
Assist in the proposal process for customer inquiries by providing solutions, quotes, and contracts.
Use tools such as Salesforce to stage appropriately and enter orders once contracts are signed.
Analyze the data and provide standard and ICB pricing based on approval levels in an expeditious manner.
Assist sales in revenue tracking and analysis for planning purposes.
Identification of sales initiatives and opportunities.
Collaborate with internal teams for commission dispute resolutions or billing analysis.
Provide proactive, detailed project management updates and support to generate additional revenue, escalating when necessary.
Communicate with partners on a regular basis and in a timely manner to develop a good relationship, acting as a customer advocate.
Ensure Direct partners -subagent portals have most current company announcements, upcoming events, links to video’s, new markets opening, collateral and incentives.
Performs other duties as required to support the business and evolving organization.