Channel Partner Success Manager
About The Position
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview The Services Channel Partner Success Team owns the end‑to‑end success of our Services Channel Partners, ensuring they are fully enabled, aligned, and consistently delivering high‑quality customer outcomes. This team is the primary advocate for services partners and a critical connector between partners and internal teams across Sales, Professional Services, Enablement, Product, and Operations. Responsibilities The Services Channel Partner Success Manager (CPSM) is responsible for driving the success, adoption, and long‑term value realization of our Services Channel Partners. This role acts as the primary services partner advocate, ensuring partners are enabled, aligned, and delivering high‑quality customer outcomes that support go-live and customer satisfaction success goals. The CPSM works cross‑functionally with Sales, Professional Services, Enablement, Product, and Operations to ensure partners are positioned for success across the customer lifecycle.
Requirements
- 5+ years of experience in Customer Success, Partner Management, Professional Services, or Channel roles
- Experience working with SaaS platforms and services‑based delivery models
- Strong stakeholder management and cross‑functional collaboration skills
- Proven ability to drive adoption, outcomes, and long‑term value
- Excellent communication, presentation, and executive‑level storytelling skills
Nice To Haves
- Experience managing Systems Integrators (SIs), Services Partners, or Channel Partners
- Familiarity with professional services lifecycle and enablement programs
- Experience with CRM and partner management tools (e.g., Salesforce, PRM platforms)
- Background in services, renewal, expansion, or sales revenue motions
Responsibilities
- Partner Onboarding & Enablement:
- Partner with Enablement Team to deliver ongoing services training, certifications, and best practices
- Lead onboarding for new services partners, ensuring readiness across delivery, training, and go‑to‑market capabilities
- Ensure partners understand product value propositions, services offerings, and customer success metrics
- Partner Success & Performance Management:
- Serve as the primary point of contact for assigned partners post‑sale
- Monitor partner health, performance, and customer outcomes
- Drive adoption of services best practices and delivery standards
- Conduct regular partner business reviews focused on outcomes, KPIs, and improvement opportunities
- Pipeline & Opportunity Collaboration
- Collaborate with Sales on partner‑influenced pipeline and opportunity planning
- Support partners during pre‑sales, implementation, and post‑go‑live phases as needed
- Share appropriate pipeline insights to enable partner engagement and acceleration
- Customer Outcomes & Retention
- Ensure partner‑delivered engagements drive customer adoption, satisfaction, and measurable business results
- Identify risks to customer success and proactively coordinate mitigation plans
- Support expansions by aligning partners to additional services, training, or optimization opportunities
- Cross‑Functional Alignment
- Act as the voice of the partner internally, providing feedback to Product, Services, and Operations
- Align closely with Professional Services and Services Ops on forecasting, resourcing, and delivery quality
- Partner with Enablement and Ops to continuously improve partner programs and tooling
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
