Channel Services Manager

Kharon • Denver, CO

7d • $80,000 - $90,000 • Hybrid

About The Position

As a pivotal member of our team reporting to the VP of Customer Success, you'll be entrusted with managing the relationship with our premier Channel Partner accounts. Your role is critical, involving the creation and meticulous execution of strategic plans tailored to these key accounts, with a sharp focus on amplifying upselling and securing customer loyalty. In this dynamic environment, your ability to foster robust relationships at all levels will be invaluable. You'll act as the vital bridge between our esteemed Channel Partner clients and various internal divisions of Kharon, guaranteeing nothing less than first-class service and solutions. To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

Requirements

• Bachelor’s degree required, with a minimum of 2+ years of experience in Account Management, Partnership Management, Customer Success or a closely related client-facing role, preferably in a high-growth B2B environment.
• Demonstrated success in driving retention, identifying expansion opportunities, and delivering exceptional client service.
• Solid understanding of key compliance regulations, including anti-money laundering (AML), know-your-customer (KYC) requirements, sanctions programs, financial crimes compliance, and environmental, social, and governance (ESG) frameworks.
• Knowledge of governance, risk, and compliance (GRC) practices, as well as business intelligence research, conflict and illicit finance analysis, banking sector risk management, or national security–related regulatory matters.

Responsibilities

• Serve as the primary point of contact for an assigned book of reseller-related business, ensuring timely, proactive communication and acting as the trusted advisor and advocate for client needs and experiences.
• Nurture and strengthen client relationships by consistently delivering value, addressing evolving business needs, and strategically driving client satisfaction to support strong retention and identify upsell opportunities.
• Identify and qualify upsell opportunities by developing a strong understanding of client needs and workflows, to present strategic solutions and expand Kharon's footprint within client organizations.
• Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services, while cultivating key relationships and monitoring competitive risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager