Chapter Compliance & Governance Manager

ISACA

About The Position

The Chapter Compliance and Governance Manager is responsible for administering and strengthening ISACA’s global chapter governance and compliance processes. This role ensures chapters operate in alignment with established policies, standards, and reporting requirements through consistent execution, monitoring, and follow-up. This position serves as a central coordinator and subject matter resource, supporting risk mitigation, documentation accuracy, governance education, and process improvement. While not responsible for managing staff, this role owns critical compliance workflows, reporting cycles, and governance enablement efforts that support consistency and accountability across the chapter network.

Requirements

Bachelor’s degree in business administration, management, organizational leadership, risk management & compliance or related field of study.
6+ years of experience in associations or other types of nonprofits, governance, compliance, including 2+ years of supervisory or project leadership.
Experience managing moderately complex operational processes and/or programs within a membership organization.
Demonstrated experience developing clear written content, guidance materials, or training resources to support operational, governance, or compliance processes.
Demonstrated ability to communicate effectively in writing and verbally with diverse stakeholders.
Experience working independently, self-initiating tasks, and prioritizing and managing workload in a deadline-driven environment.
Experience operating within established frameworks, policies, or procedures and appropriately escalating exceptions.
Experience working effectively with global chapter leaders, internal teams, and legal or risk partners.
Demonstrated professional and diplomatic approach when addressing non-compliance or sensitive issues.
Demonstrated ability to balance a service-oriented mindset with enforcement of governance and compliance requirements.
Working knowledge of compliance tracking systems, CRMs, dashboards, or spreadsheets used for monitoring and reporting.

Nice To Haves

Bachelor’s degree in business administration, management, organizational leadership, risk management & compliance or related field of study.
8+ years of experience in associations or other types of nonprofits, governance, compliance, including 3+ years of supervisory or project leadership.
Demonstrated ability to analyze and summarize data for leadership reporting
Experience facilitating live and/or virtual trainings for experienced professionals
Demonstrated skill in breaking down complex topics into practical, actionable guidance
Proficiency engaging audiences with varying experience levels and cultural contexts
Demonstrated ability to exercise sound judgment and discretion in managing sensitive or confidential information
Passion for developing and iterating people-first services.
Tenacious, curious, and a fast learner – able to overcome obstacles to get answers
Strong written and verbal communication skills to share insights and influence stakeholders
Ability to work collaboratively with various stakeholders who may have competing interests
Well organized, detail-oriented and self-motivated
Comfortable in a fast paced constantly changing environment
A self-starter with a strong bias for action
Occasional travel of up to 5% may be required to attend company-sponsored events, meetings, or all-hands gatherings. Periodic onsite presence may also be required based on business needs.

Responsibilities

Chapter Governance and Compliance Administration
Lead the execution of global chapter governance and compliance cycles to ensure chapters remain in good standing and aligned with organizational standards. Work closely with the Operations Specialist to ensure timely, efficient bylaws reviews for chapters.
Ensure chapters remain in good standing by administering established governance requirements and timelines.
Collaborate with the Operations Specialist to review governance-related inquiries and submissions for completeness and alignment with approved standards prior to final approval.
Track chapter compliance status using established systems, reports, and dashboards.
Manage recurring compliance cycles and associated documentation requirements.
Coordinate standardized communications and reminders to chapter leaders regarding compliance obligations.
Apply defined escalation protocols for non-compliance in coordination with the Director and relevant stakeholders.
Governance Guidance, Content Development, and Training
Serve as a trusted governance advisor to chapter leaders, providing guidance on compliance requirements, policies, and risk mitigation.
Interpret and apply existing policies and governance documentation to specific chapter situations, escalating interpretation and complex policy or governance questions to the Director, Chapter Programs and Operations and ISACA’s Legal team, as appropriate.
Develop, maintain, and update governance and compliance content for chapter leaders, including guidance documents, templates, FAQs, job aids, and standardized communications.
Ensure governance and compliance content is integrated into and aligned with the Chapter 360 framework and Chapter Success Manager Playbook.
Help design and facilitate governance and compliance training for chapter leaders, including onboarding, refresher, and issue-specific training, ensuring content is clear, practical, and accessible for leaders with varying levels of experience.
Partner with Chapter Success Managers and internal stakeholders to identify opportunities to improve governance processes, increase adoption, and reduce compliance risk across the chapter network
Risk Monitoring and Reporting
Maintain accurate records related to chapter standing, compliance status, and remediation activities.
Prepare regular compliance reports and dashboards for review by the Director.
Identify recurring issues, trends, or potential risks related to governance or compliance and surface them for discussion and mitigation planning.
Maintain documented procedures and workflows for governance, compliance, content development, and training activities.
Partner with Member and Chapter Experience team members to support automation of reminders, tracking, reporting, and content delivery.
Recommend procedural and content improvements based on operational experience, training feedback, and data insights.
Work with the Director of Chapter Programs and Operations and other team members to develop and continually improve governance and compliance onboarding and offboarding training and resources for chapter leaders, as needed.
Other duties as assigned.