Chargeback Analyst - Pharmaceutical Industry

Jobgether

4d • Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Chargeback Analyst - Pharmaceutical Industry in United States.
This role is critical in managing and resolving chargebacks, deductions, and customer claims within a high-volume pharmaceutical distribution environment. The Chargeback Analyst ensures the accuracy of revenue reporting, validates claims, and drives timely resolution of discrepancies. You will collaborate cross-functionally with internal teams and external customers, identify trends, and recommend process improvements to prevent future chargebacks. The position requires strong analytical skills, experience with trade promotions, distributor pricing agreements, and ERP systems. Success in this role directly impacts financial integrity and operational efficiency while providing opportunities to shape pricing and compliance processes. This fully remote position allows for independent work while contributing to a fast-paced, dynamic team environment.

Requirements

• Bachelor’s degree in Business, Finance, or related field, or equivalent combination of education and experience.
• Minimum of 2 years’ experience in chargebacks, deductions, or accounts receivable within a pharmaceutical or 3PL distribution environment.
• Familiarity with trade promotions, distributor pricing agreements, and customer compliance programs in the pharmaceutical industry.
• Proficiency with ERP software (e.g., Oracle, NetSuite, D365) and chargeback platforms (e.g., Relasoft, Model N).
• Strong analytical and problem-solving skills with excellent attention to detail.
• Effective communication and interpersonal skills for interacting with internal teams and external clients.
• Ability to manage multiple priorities independently in a fast-paced, remote environment.

Nice To Haves

• Knowledge of EDI systems, pricing logic, and revenue leakage analysis is a plus.

Responsibilities

• Review, analyze, and reconcile chargebacks, deductions, and customer claims related to pricing, freight, shortages, and promotional allowances.
• Validate chargeback data against contracts and internal records, disputing or confirming claims as needed.
• Collaborate with internal teams and customer service to research and resolve discrepancies efficiently.
• Communicate directly with external customers to gather documentation and clarify claims.
• Maintain accurate documentation of deductions, resolutions, and communications for reporting and audit purposes.
• Identify recurring issues and trends in chargebacks, recommending improvements to processes and policies.
• Support month-end closing activities, including accruals, reconciliations, and reporting.

Benefits

• Competitive salary and total rewards package.
• Comprehensive healthcare, dental, and vision coverage.
• Retirement savings plans with company match (401k).
• Paid time off including vacation, personal, and sick leave.
• Flexible remote work environment.
• Professional development opportunities and career growth support.
• Inclusive, team-oriented culture emphasizing collaboration and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level