Chat Support Representative - Journeys (Onsite)

Genesco•Nashville, TN

8d•Onsite

About The Position

As a Customer Support Specialist I, you will play a key role in delivering exceptional service to both internal and external customers. You will provide prompt, effective support while utilizing various software applications to resolve inquiries across multiple communication channels. The ideal candidate is a proactive problem-solver with a passion for helping others, strong communication skills, and the ability to remain calm under pressure.

Requirements

High school diploma or GED.
1-2 years of customer service or retail experience preferred.
Strong verbal, written, and interpersonal communication skills.
Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations.
Proficiency in learning and using new software applications.
Excellent problem-solving and conflict resolution skills.
Strong attention to detail and ability to multitask effectively.
Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding.
Fluent in English with strong typing skills (must meet minimum words-per-minute requirement).

Responsibilities

Communicate with customers via chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns.
Foster strong customer relationships to enhance retention and loyalty.
Work cross-functionally with internal teams to ensure seamless customer experience.
Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance.
Serve as a brand ambassador by upholding company values and delivering outstanding service.
Apply coaching, feedback, and training to enhance performance and customer satisfaction.
Ensure the security and privacy of customer information.
Perform additional duties as required to support business operations.

Benefits

Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Comprehensive Benefits Package, including:
Medical, dental, and vision insurance
401(k) retirement plan
Mental health wellness and support resources
Prescription benefits
Education assistance and student loan debt repayment support
Domestic partner allowance
And more!