Chief Culture & Community Officer (CCO)

Robinson Hill • Chicago, IL

2d

About The Position

Chief Culture & Community Officer (The Heartbeat of the Brand) Mission Build and activate the Good Trouble movement , turning customers into community, and community into evangelists, creators, and repeat buyers. What This Role Really Does This person makes Good Trouble feel like something you belong to , not just something you buy. Key Outcomes Build a national “Troublemaker” community Launch membership / subscription ecosystem Drive repeat purchase + lifetime value Create ambassador + creator network Turn events into movement-building moments

Requirements

• Built community at brands like: Soho House, Nike, Glossier, Peloton, Revolve, or a cultural startup
• Obsessed with belonging, identity, and experience
• Understands how to turn audience → tribe → movement

Responsibilities

• Design and launch: “Troublemaker Collective” (membership program)
• Ambassador / affiliate program
• Community events (Chicago → national)
• Build CRM + community engagement strategy (Klaviyo, Substack, etc.)
• Activate storytelling: Founder-led Customer stories Cultural narratives (music, impact, leadership)
• Own retention, engagement, and loyalty metrics
• Partner with CMO on content and CRO on conversion

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed