CIS Homeless Outreach Case Manager - Behavioral Health

Mental Health Kokua•Kailua, HI

7d•Onsite

About The Position

Mental Health Kokua (MHK) is hiring a CIS Homeless Outreach Case Manager to join our West Hawaiʻi team in Kona. This field-based role focuses on engaging adults experiencing homelessness and serious mental illness and connecting them with housing, healthcare, and essential community services. As a Case Manager, you will build relationships with individuals in the community, coordinate services with partner agencies, and help clients overcome barriers to stability and recovery. This role is ideal for someone who enjoys outreach work, problem-solving, and advocating for people who need support the most.

Requirements

High school diploma or equivalent, plus 3 years of experience in human services, behavioral health, or social services
Current TB clearance, CPR, and First Aid certification (or ability to obtain)
Valid Hawaiʻi driver’s license, vehicle insurance, safety inspection, and clean driving abstract
Must pass a criminal background check and drug screening
Able to lift up to 25 lbs and travel throughout for field outreach

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Human Services, or related field
experience supporting individuals with co-occurring mental health and substance use challenges

Responsibilities

Client Engagement: Conduct field-based outreach to build trust with adults experiencing homelessness and serious mental illness
Caseload Management: Maintain a caseload of up to 15 clients and meet with each client regularly to support service goals
Assessment & Referrals: Assess needs and coordinate referrals for psychiatric, medical, and housing services
Service Coordination: Assist clients with obtaining identification, benefits enrollment, and health plan registration
Care Collaboration: Participate in case conferencing with Continuum of Care partners and service providers to support housing placement
Documentation & Reporting: Complete assessments, service plans, progress notes, and reporting in accordance with program requirements
Data Management: Enter and maintain client data in HMIS and other required systems
Insurance Verification: Confirm insurance coverage and payer authorizations as required
Team Participation: Attend supervision, trainings, and team meetings to ensure quality, person-centered services