Homeless Outreach Program Manager

Kenosha Human Development Services•Kenosha, WI

1d•Onsite

About The Position

The Homeless Outreach Program Manager serves as a team leader providing supervision to program staff and overseeing the overall day-to-day operations of all Outreach and Supportive Services Only (SSO) programs in the KHDS Homeless Assistance Services Division. The Program Manager ensures the delivery of quality services in accordance with the KHDS philosophy and program funding guidelines.

Requirements

Bachelor's degree in a human service-related field and 2-5 years leadership experience preferred.
Ability to effectively communicate, both written and verbally, in the English language
Must have reliable transportation and valid driver’s license with good driving record
Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
Ability to maintain records and document case notes daily
Ability to give and accept feedback as a part of a team
Ability to traverse within the workspace and community frequently
Be willing to learn and work with the treatment philosophies

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Provide direct supervision of all program staff
Assist director in hiring full-time staff
Assist with the development and facilitation of new employee orientation and required training for staff
Provide Teaching Family Model Consultation to all staff by modeling, coaching, conducting observations, and giving feedback as needed
Co-facilitate weekly outreach team meetings
Provide a supportive atmosphere and assist staff in maintaining a positive environment
Conduct evaluations for staff in a timely manner
Be available and willing to provide emergency assistance. Provide coverage when staff are absent as needed.
Provide one-on-one weekly supervision to ensure overall quality of programming and grant compliance
Consult with staff on case specific issues on a regular basis
Facilitate the overall functions to operate the programs
Assist and monitor budgets and ensure money for each program is spent down appropriately as needed
Ensure that data collection in all required systems and reporting requirements are completed in a timely manner
Supervise compliance with grant requirements
Conduct weekly review of participant files and progress notes to ensure compliance with program funding requirements
Ensure the completion of the intake and discharge process, paperwork, and completion of data entry in all systems within five days of entry/exit
Ensure staff are trained and accurately use Wisconsin Homelessness Management Information System (HMIS)
Run regular reports in HMIS to ensure data quality and completeness and assist staff with data clean up
Assist director to complete federal, state, and local reporting requirements as requested
Serve as a liaison in the community
Ensure professional collaboration with other community agencies that work with participants on the programs
Inform and educate other community agencies working with KHDS participants about programming and how best to serve participants
Maintain positive, professional communication with the various KHDS programs in order to ensure a continuum of care for all participants
Participate in the Kenosha Local Coalition and its Sub-Committees as required
Participate in the WI Balance of State Continuum of Care as requested
Meet with Division Director on a regular basis to review program, case management issues and to develop program policies and procedures