Cisco Voice Engineer

Black Box

About The Position

This role is for a highly skilled, empathetic Cisco Voice Technical Operation Engineer with a solid background/experience in Cisco Call Manager, UCCX, Akkadian, Cisco Cube and SIP. The ideal candidate will be driven to problem solve and develop Voice Engineering standards. Work with assigned Project Manager on the BMO Branch Voice projects. Responsible for the FCB Voice design and implementation for the BMO Conversion.

Requirements

Highly skilled in Cisco Voice platforms including Cube, CUCM, UCCX and Expressway.
Visio and past Cisco Voice design documentation with drawings, IP, Ports, SIP traffic pattern and more.
Experience with LFI, PCI and other compliance for voice systems
Experience with Data Network DHCP, Voice Vlan’s and Voice QOS
Experience with Branch Cisco Voice technology
Able to multi-task, prioritize, and manage time. (Jira)
Ability to work well in a Global team and as an individual contributor
Leader for voice team to engineer existing FCB Voice Branch template design to implementation.
Good Communications skills to turnover Voice Operations team to a Voice Tier 2 team
Required to work some weekends and on the BMO branch conversion weekend.
Must have good people skills and professional representation for the Voice team.
3 years’ experience on Cisco Voice platform
Minimum of 3-5 years’ experience Cisco voice infrastructure V14 and V15.
Required Cisco voice platform and SIP services experience
Working in a global company, understanding team collaboration across different geographies, time zones and culture

Nice To Haves

Experience with Jira is a plus
Experience with Akkadian Software is a plus
Prior experience working in Financial Services, Commercial Banking or Technology is a plus

Responsibilities

Expert in Cisco Voice Products V15
Works with Global Voice Engineering and Voice Tier 2 staff
Creates Visio Drawings for the Cisco Voice Infrastructure
Follows FCB standards for Cisco Voice Systems including, Operations process, backups and DR
Works documenting all Cisco Voice Infrastructure
Primary Voice engineer for BMO Voice branch conversion and uses the FCB Voice Branch Site readiness templates, standards and testing models
Interfaces with all Data Network Team, Voice Operations team and Cisco TAC

Benefits

Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions.
You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.

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