Claim Technical Assistant

Chubb

50d

About The Position

As a member of the Workers' Compensation Claim Team, the Technical Assistant I provides advanced technical support throughout the claim handling process, ensuring superior customer service and compliance with regulatory requirements.

Responsibilities

Assist examiners as needed to facilitate appropriate compensability decisions.
Maintain active file diaries to track and ensure completion of delegated tasks.
Understand jurisdictional benefit rates and payment deadlines to ensure compliance with state-specific timeframes.
Accurately document claim activities in file notes.
Prepare high-quality documentation in a timely manner, including benefit notices, nurse and legal referrals, record requests, and settlement documents.
Respond promptly and appropriately to internal and external customer inquiries regarding claims.
Ensure adherence to state regulations for GA, MS, AL, TN, FL, SC, NC, VA, WV, DE, DC, MD, and PA.
Follow Chubb's Best Practice guidelines in all claim handling activities.
Collaborate with relevant resources to resolve issues efficiently.
Manage an inventory of direct handle pension and/or lifetime medical files.
Work collaboratively with regional peers to ensure adequate coverage during vacations or absences.