Claims Administrator - Hybrid (3 days in the office)

Swiss Re•Fort Wayne, IN

2d•$49,000 - $81,000•Hybrid

About The Position

As a Claims Administrator, you'll be at the forefront of our client service operations, handling the administration of straightforward claims according to our complexity guidelines. You'll manage reinsurance claims for individual or group life, health products, and related retrocession treaties for your assigned portfolio.

Requirements

1–3 years of relevant work experience working at the large organization in insurance, financial services, accounting, or OPS fields
You are comfortable with processes, controls and cross-functional work style with strong foundational technical skills
Strong proficiency in Microsoft Suite, especially Excel, Outlook, and Teams and AI products
You are comfortable navigating structured workflows and KPI's
Strong communication skills (verbal and written)
You have a degree in Business Administration, Finance, Risk Management, Analytics, or other STEM

Responsibilities

Process and evaluate incoming claim documentation to determine appropriate next steps and record financial liabilities in a timely manner
Identify and escalate more complex or legally sensitive claims to specialized teams for handling
Determine coverage for straightforward claims by analyzing policy terms and conditions
Collaborate with financial teams to gather information and resolve coverage questions
Verify accuracy of policy and client data in our systems for new claim notifications
Prioritize and route incoming communications based on urgency and complexity
Research and calculate total financial exposure by running appropriate reports and analyzing results
Confirm premium payment to ensure proper liability reporting and claim handling
Screen claimant information against regulatory compliance databases
Communicate professionally with clients to address questions and provide claim status updates