Claims Advocate

HUB International•Indianapolis, IN

About The Position

Working within the Claims Department in a client-facing role, the successful candidate will apply their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services. The Claims Department's mandate is to deliver claims consulting services to clients, and advocate for our clients in resolving any issues relating to their loss, i.e. coverage disputes, policy interpretation, settlement disputes, etc.

Requirements

Post-secondary education and/or relevant work experience
Holds or commits to obtain appropriate provincial license within probationary period
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Understanding of Michigan no-fault auto liability
Strong communication skills - both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Good computer skills with proficiency in email, word processing and spreadsheet software as well as working knowledge of presentation software

Nice To Haves

Additional insurance qualifications/designations (e.g. CIP, CRM) is considered an asset
General knowledge and/or experience with multiple lines of insurance coverage with detailed knowledge in specialized coverage lines considered an asset
Prior experience in claims consultation with larger risk accounts
Excellent interpersonal and strong negotiating skills

Responsibilities

Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wordings for account teams
Review of claims with clients/insurers/loss adjusters regularly