Claims Advocate

Smith Brothers Insurance, LLC • Glastonbury, CT

22h

About The Position

Smith Brothers Insurance is seeking an experienced claims professional to join our Large Commercial Lines team as a Claims Advocate. This role is responsible for advocating on behalf of clients throughout the full claims lifecycle, with a strong focus on Workers’ Compensation, General Liability, Property, Automobile, and other commercial lines claims. The Claims Advocate serves as a trusted partner to clients, carriers, and internal teams, providing guidance, coordination, and proactive communication to ensure timely resolution and a positive client experience. This position operates in a collaborative environment and is grounded in a commitment to service excellence, accountability, and results.

Requirements

• 3–5 years of experience handling multi-lines and/or high net worth personal lines claims, preferably in a mid-market commercial lines insurance agency environment or carrier commercial environment.
• Connecticut, New York, and/or New Jersey Casualty Adjuster’s License (or ability to obtain/maintain as required).
• Demonstrated understanding of the claims resolution process for Workers’ Compensation, General Liability, Property, and Automobile claims.
• Ability to work effectively in a multi-jurisdictional claims environment.
• Willingness to learn other lines of business (Including but not limited to EPL, Cyber, D&O).
• Strong communication skills with the ability to build trust quickly and advocate clearly for clients.
• Ability to make independent decisions, research and analyze issues, and develop solutions that support client advocacy and team goals.
• Proven ability to work both independently and as part of a team in a fast-paced, growing organization.
• Ability to effectively utilize agency management systems, carrier platforms, and related technologies.
• Ability to manage high-volume workflows effectively and efficiently.
• Organized and self-directed, able to prioritize, meet deadlines, and deliver consistent results.
• Team-oriented, collaborative, accountable, and willing to share knowledge and best practices.
• Ability to stay current on commercial insurance claims trends, carrier practices, and regulatory changes impacting Workers’ Compensation and Commercial Lines claims.
• Flexibility and willingness to take on additional work and projects assigned.
• Strong MS Office skills, experience with agency management systems, and carrier platforms.
• Proficient with AI tools, AI assisted workflows, and ability to learn new/future technologies and tools.
• Committed to continuous learning and professional development.
• Self-motivated, strong work ethic, adaptable, stress tolerance to overcome hurdle
• Team player who consistently defaults to good.

Nice To Haves

• Professional designations related to claims, risk management, or insurance preferred.
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary claims advocate for Commercial Lines clients from intake through resolution.
• Build and maintain strong client relationships through proactive communication, education, and advocacy.
• Advocate for clients when claims stall or adjuster responsiveness is limited.
• Provide guidance to help clients manage claims effectively.
• Deliver proactive claims support, including EMR/Mod projections and claim status reporting.
• Coordinate and lead claim reviews with clients and carriers across Workers’ Compensation, General Liability, Property, and Automobile.
• Analyze Workers’ Compensation reserves and encourage carriers to mitigate claim exposure.
• Partner with Risk Advisors and Account Managers on policy interpretation and coverage challenges.
• Support Risk Advisors in service capability presentations as requested.
• Manage client communications with urgency and professionalism, ensuring timely follow-through.
• Accurately document claims activity and communications in the agency management system.
• Set realistic expectations and deliver service within agreed-upon timeframes.
• Demonstrate a proactive, action-oriented, client-first mindset.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics
• Use agency management systems for daily activities, documentation, and assigned tasks.
• Work on projects and other work as assigned.
• Participate in ongoing professional development through internal learning and training.
• Effectively use MS Office, standard office applications, and other technologies.
• Skillfully use AI tools (Copilot, ChatGPT, etc.) to aid work and efficiency.
• Work effectively with all team members, provide backup support, and contribute to team collaboration.
• Demonstrate alignment with our purpose, values, and culture.

Benefits

• competitive salaries
• comprehensive benefits package, including health, dental, vision, short-term and long-term disability, life, long-term care, 401(k) with employer match, employee assistance program, licensing and continuing education reimbursement, paid time off, paid holidays, flexibility, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level