Claims Operational Enablement Administrator

Pie Insurance

1d•$50,000 - $65,000•Remote

About The Position

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance. Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make. The Claims Operational Enablement Administrator will work closely with the Senior Claims Operational Enablement Specialist to ensure optimal use of claims platforms through comprehensive resource development, documentation, testing, and continuous improvement initiatives. This role will assist in driving efficiency, accuracy, and compliance across the claims function.

Requirements

High school diploma or GED required.
1+ year of experience with knowledge of claims processes and general requirements.
3+ years of experience with PowerPoint, Scribe, Adobe Products, or other authoring tools; graphic design experience a plus.
Ability to communicate effectively with a variety of audiences in written form.
Ability to manage tasks varying in complexity and work through solutions with guidance and direction.
Interpersonal and cross-team collaboration skills.
Ability to run a project from start to finish with guidance.

Responsibilities

Assist with the development of training programs for claims adjusters and operations teams on best practices, tools, and new system updates.
Assist with documenting technology-related standard operating procedures (SOPs) to improve efficiency and reduce claim cycle times.
Assist with maintaining an up-to-date knowledge base, FAQs, and playbooks to ensure consistency and efficiency in claims handling.
Assist with the development of training programs for claims adjusters and operations teams on best practices, tools, and new system updates.
Assist with documenting technology-related standard operating procedures (SOPs) to improve efficiency and reduce claim cycle times.
Assist with maintaining an up-to-date knowledge base, FAQs, and playbooks to ensure consistency and efficiency in claims handling.
Develop and maintain training calendars, scheduling in-person and virtual sessions to accommodate diverse learner needs and business requirements.
Regularly review and update resources to reflect process changes and industry developments.
Create training tracking mechanisms for continuing education (CE) compliance.